Who is the Talkdesk CTO of Talkdesk? Munil Shah's Bio

Date
September 27, 2024

Munil Shah is the Chief Technology Officer at Talkdesk, a leading provider of customer experience solutions. With over 25 years of experience, Shah has a distinguished career that includes pivotal roles at UiPath and Microsoft. At Talkdesk, he is driving the company's AI and automation initiatives, aiming to revolutionize customer interactions through innovative technologies.

Who is the CTO of Talkdesk?

Meet the Talkdesk Leadership - Driving Innovation in CX | Talkdesk

With a robust background in technology and leadership, Munil Shah serves as the Chief Technology Officer at Talkdesk. Shah's career spans over 25 years, including pivotal roles at UiPath and Microsoft. At UiPath, he was instrumental in transforming the company into a cloud business and played a strategic role in its IPO. His tenure at Microsoft saw him leading engineering and product teams for Azure, Bing, and Windows.

Shah holds an M.S. in Computer Science from the University of Arizona and is passionate about advising and investing in early-stage startups. At Talkdesk, he is focused on driving AI and automation initiatives to enhance customer experience solutions.

Work History

Munil Shah's work history includes a variety of significant roles at different companies. Here is a summary of his professional journey:

  • AIVA PARTNERS - Business Advisor (2023 - Present)
  • Havoc Consultants Pvt Ltd - MD (2001 - 2002)
  • Havoc Consultants Pvt Ltd - MD (2002 - 2009)

Education History

Munil Shah's educational journey is marked by a diverse array of academic achievements. He earned his Master's degree in Finance from the Institute of Chartered Financial Analyst of India, completing his studies between January 2005 and January 2008. Prior to that, he obtained a Bachelor's degree in Commerce from Gujarat University. His foundational education includes attending Trinity English School and completing his high school education at Udgam School. This solid educational background has undoubtedly contributed to his successful career in technology and leadership.

When did Munil Shah join Talkdesk?

Munil Shah joined Talkdesk on April 11, 2024, stepping into the role of Chief Technology Officer. With his extensive background in cloud automation and artificial intelligence, Shah is poised to lead Talkdesk's engineering efforts and accelerate the company's AI roadmap. As of now, he has been with Talkdesk for a relatively short period, starting from the date of his appointment. His leadership is expected to drive significant advancements in the company's customer experience solutions.

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