Clay

I submitted my application, when can I expect to hear back?

We process Expert applications at the beginning of each month. E.g. if you submitted your application any time in January, you’ll hear back in the first week of February.

I was rejected, can I get more feedback?

Due to the volume of applications we receive each month, we’re unable to provide individual feedback beyond the email given. A few notes on our acceptance criteria:

We only admit the top ~20% of candidates out of every batch. Almost every single application we receive is from a user who knows Clay well. Please don’t take rejection here to mean that we don’t see and value your contribution to the Clay ecosystem!
The use cases that our customers are looking for also influences who we accept into the network, and this is constantly changing.
Finally, we try to diversify the skillsets, locations, industries, and other factors of the cohort as a whole. E.g. if we have a big number of outbound agencies, we try to accept fewer in order to provide the range of services that customers look for when browsing clay.com/experts

We always encourage you to re-apply when you’ve worked with more clients, hone in on specialized use cases, and continue to stay on top of the products!

It’s past the first week of the month and I haven’t heard back, can you check on the status of my application?

Oh no, our email may have bounced or gone to spam! Please email support@clay.com with your email with the subject “[Your name] - Creator Application Status Request” and when you submitted the application.

How do I make an update to my Experts page?

You will need your Expert ID, given to you when you first created an Expert page.

If you no longer have this, please email lele.xu@clay.com with the subject “[Your name] - Expert ID”.

If you do have it, you can use it to submit an update form here: https://airtable.com/appxvE80Wojwdo9yE/paga8DK8qkT91w0yy/form

When will my update go live?

We will review and publish your update within 3-5 business days.

I have an awesome idea for co-marketing with Clay - how can we collaborate?

We approve 1 request per quarter per Expert - quality over quantity!

Please fill out this form to propose your idea: **https://clayhq.typeform.com/to/gEXmNrQp**

Where can I find my Expert badge or other brand assets?

We are currently not customizing these for you but you can find all the assets to DIY, pinned in 06_experts in Slack!

What if I am working with a client that will need a custom Enterprise plan?

The main reasons customers want an Enterprise plan are: their credits volume requirement is higher than the max Pro plan of 1.8m credits/year, they want Enterprise-only features such as SSO or pass-through tables, or they want a dedicated Growth Strategist.

Please get in touch with us by submitting as many details as possible using this link: http://clay.com/refer-a-deal. The GTM Engineering team will review your request and be in touch after to coordinate with you and your client.