Customer Relationship Marketing

A positioning statement is a concise description of your target market and how your product or service uniquely fills their needs.

Sales development is the process of identifying and qualifying potential customers to create a pipeline of sales-ready leads for closers.

A messaging strategy defines what your brand says, how it says it, and where it says it to connect effectively with your target audience.

Learn about behavioral analytics, including implementing behavioral analytics successfully, & key metrics in behavioral analytics.

Sales Key Performance Indicators (KPIs) are quantifiable metrics used to measure how effectively a sales team is achieving its key objectives.

A nurture campaign is a series of automated messages designed to build relationships with potential customers and guide them toward a purchase.

Learn about branded keywords, including identifying your branded keywords, & strategies for optimizing branded keywords.

Lead routing is the automated process of distributing incoming leads to the right sales reps based on predefined criteria.

The marketing mix is the set of marketing tools a company uses to sell products, defined by the 4Ps: Product, Price, Place, and Promotion.

Demographic segmentation divides a market into groups based on traits like age, gender, and income, allowing for more targeted marketing efforts.

Territory management is the process of segmenting customers into groups by geography or other factors to optimize sales efforts and resources.

Sales velocity is a key metric measuring the speed at which your company makes money. It shows how fast deals move through your sales pipeline.

ClickFunnels is a popular online tool that lets entrepreneurs easily build sales funnels to guide potential customers through the buying process.

Learn about B2B data solutions, including unlocking the power of B2B data, & key components of effective B2B data solutions.

Site retargeting is a marketing strategy that shows ads to people who have previously visited your website but left without converting.

Account View-Through Rate (AVTR) is the percentage of target accounts that see an ad and later visit your website without clicking on it.

The Challenger Sales model is a methodology where reps teach prospects, tailor their pitch, and take control of the sales conversation.

Outbound sales is when reps proactively contact potential customers through cold calls or emails to generate leads and build a sales pipeline.

Account-Based Selling is a B2B strategy where sales and marketing treat high-value accounts as markets of one, using personalized outreach.

An Account Development Representative (ADR) identifies and qualifies new business opportunities, creating a pipeline for account executives.

Video hosting is a service that allows users to upload, store, and share video content online, making it accessible for playback anywhere.

Direct-to-Consumer (DTC) is a business model where companies sell products directly to customers, bypassing traditional retail middlemen.

Sales pipeline management is the process of organizing, tracking, and managing potential deals through every stage of your sales funnel.

Learn about below the line, including key strategies for below the line marketing, & distinguishing above and below the line tactics.

Channel sales is an indirect sales model where a company leverages third-party partners, such as resellers or affiliates, to sell its products.

SQL (Structured Query Language) is the standard language for managing and querying data within relational databases.

A sandbox is an isolated testing environment where new or untrusted code can be run safely without affecting the host device or network.

A sales strategy is a comprehensive plan that outlines how a business will sell its products or services to achieve its revenue goals.

Net Revenue Retention (NRR) is the percentage of recurring revenue kept from existing customers, including upsells, downgrades, and churn.

A sales dashboard is a visual tool that centralizes and displays key sales data, metrics, and KPIs to help teams track performance and goals.

Sender Policy Framework (SPF) is an email authentication method that lets you specify which mail servers can send emails on behalf of your domain.

Affiliate networks are platforms that act as intermediaries between publishers (affiliates) and merchant affiliate programs.

Your email deliverability rate is the percentage of sent emails that successfully land in a recipient's inbox, rather than bouncing or going to spam.

A Service Level Agreement (SLA) is a contract defining the level of service between a provider and a client, including metrics and penalties.

User interaction is any action a user takes within a digital interface, like clicking a button, scrolling a page, or filling out a form.

Real-time data is information processed and made available almost instantaneously, enabling immediate analysis and decision-making.

Rollback procedures are a set of steps to restore a system to a previous, stable version after a failed update, ensuring minimal disruption.

Digital advertising is the practice of delivering promotional content to users through various online and digital channels like social media or search engines.

Zero-based budgeting (ZBB) is a method where all expenses are re-evaluated and must be justified from scratch for each new budget period.

A sales quota is a time-bound sales goal for a rep or team, measured in revenue or units sold, to be met within a specific period.

Voice search optimization is the process of optimizing your content, SEO, and online listings to appear in and rank for voice-based searches.

Kubernetes is an open-source system for automating the deployment, scaling, and management of containerized applications.

Learn about business to customer, including maximizing B2C sales strategies, B2C vs. B2B: unveiling differences, & core principles of B2C success.

A firewall is a digital barrier that protects a network by monitoring and controlling traffic, blocking unauthorized access and malicious content.

Deal closing is the final step in a sales cycle. It's when a prospect signs a contract and officially converts into a paying customer.

An enterprise is a large-scale organization, often a corporation, defined by its complex structure and substantial number of employees.

The consideration buying stage is where potential customers have defined their problem and are now actively researching and evaluating solutions.

Learn about B2B marketing channels, including maximizing B2B channel effectiveness, & exploring digital vs. traditional channels.

Workflow automation uses rule-based logic to run a sequence of tasks that would otherwise require manual human effort to complete.

Referral marketing is a strategy that incentivizes existing customers to recommend a company's products or services to their personal network.

Cost Per Click (CPC) is a digital advertising model where an advertiser pays a fee each time one of their ads gets clicked by a user.

Analytical CRM analyzes customer data to uncover actionable insights, helping businesses make smarter decisions and improve customer interactions.

Closed Won is a CRM status for a sales deal that has been successfully concluded, resulting in a signed contract and a new customer.

Account-based advertising is a hyper-focused B2B strategy that targets key accounts with personalized ads across multiple channels.

Solution selling is a sales approach focused on understanding a customer's pain points to offer a comprehensive solution, not just a product.

Data enrichment is the process of enhancing raw data by adding missing information from other sources, making it more complete and actionable.

Sales rep training is the process of equipping your sales team with the skills, knowledge, and tools to effectively sell and hit their targets.

A channel partner is a company that works with a manufacturer or producer to market and sell their products, software, or services to customers.

Call analytics is the practice of analyzing phone call data to extract insights, track key metrics, and improve overall business performance.

ETL, short for Extract, Transform, Load, is a data integration process for moving raw data from various sources to a central data warehouse.

A Sales Qualified Lead (SQL) is a prospect vetted by marketing and sales, deemed ready for a direct sales pitch after showing intent to buy.

Rapport building is the process of establishing a connection and mutual understanding with someone, creating a foundation of trust and affinity.

Average Order Value (AOV) tracks the average dollar amount spent each time a customer places an order on your website or mobile app.

A Data Management Platform (DMP) is a tech platform used to collect and manage data, mainly for digital marketing and advertising campaigns.

Market intelligence is the process of collecting and analyzing data about your target market, competitors, and industry to guide business strategy.

Objection handling is the process of responding to a prospect's concerns or hesitations about a product or service to move a deal forward.

Lead generation software helps businesses automate finding and capturing potential customers' contact information to build sales pipelines.

An AI sales script generator is a tool that uses artificial intelligence to create personalized sales scripts for any outreach scenario.

A sales champion is your internal advocate at a target company. They believe in your product and help you push the deal forward to close.

Learn about buyer behavior, including understanding the buyer's journey, influencing factors in buyer behavior, & buyer behavior and marketing strategy.

A sales plan template is a reusable document that outlines your sales strategy, goals, and tactics, providing a clear roadmap for your team.

Kanban is a visual project management method that uses a board to visualize workflow, limit work-in-progress, and maximize team efficiency.

Net 30 is a common payment term where a client has 30 calendar days from the invoice date to pay for goods or services in full.

Account-Based Marketing (ABM) benchmarks are key metrics used to measure the performance and success of your targeted account strategies.

Sales workflows are a set of automated actions that streamline the sales process, helping teams engage leads consistently and close deals faster.

Product-market fit is when a product meets the needs of a strong market, leading to high demand, customer satisfaction, and organic growth.

A sales bundle groups multiple products or services into a single offering, often at a discounted price to provide greater value to customers.

A Master Service Agreement (MSA) is a foundational contract that sets the general terms for an ongoing business relationship between two parties.

Return on Marketing Investment (ROMI) measures the revenue generated by a marketing campaign relative to the cost of that campaign.

Closed Lost is a sales term for a deal that didn't go through. The prospect decided not to buy, or the sales team disqualified them.

Learn about B2B intent data, including how B2B intent data enhances sales strategies, sources of B2B intent data, leveraging B2B intent data for competitiveness.

A soft sell is a low-pressure sales tactic that uses subtle persuasion and relationship-building to gently guide customers toward a purchase.

A buying signal is any action from a prospect that indicates they are interested in making a purchase, helping sales teams prioritize leads.

Learn about brand equity, including understanding its importance, building strong brand equity, measuring brand equity, & real-world applications.

Learn about B2B2C, including benefits of B2B2C model, key strategies for B2B2C success, & B2B2C vs. B2C vs. B2B: understanding the differences.

Forward revenue is the total value of all active, committed contracts that are expected to be recognized as revenue in the future.

A trusted advisor is an expert who builds a deep client relationship by consistently prioritizing their best interests over any single transaction.

Learn about BANT framework, including implementing BANT in sales strategy, advantages of the BANT methodology, & BANT vs. other qualification models.

Customer experience (CX) is a customer's total perception of your business, based on every interaction across the entire customer lifecycle.

Account match rate is the percentage of target accounts successfully identified and matched against a specific database or data provider.

Sales funnel metrics are key data points that track how effectively you're moving potential customers from awareness to a final purchase.

Learn about B2B sales, including key strategies for B2B success, types of B2B sales models, & B2B vs. B2C sales: understanding the differences.

A Sales Development Representative (SDR) is a sales specialist who finds and qualifies new leads, building a pipeline for the sales team.

“No Spam” is a commitment to sending only relevant, solicited messages. It means avoiding bulk, unwanted emails to respect the recipient's inbox.

Annual Recurring Revenue (ARR) is the predictable income a company expects to receive from its customers over a one-year period.

A Content Management System (CMS) is software for creating, managing, and modifying website content without needing specialized technical skills.

MOFU, or Middle of the Funnel, is the crucial evaluation stage in the buyer's journey where leads compare solutions to their known problem.

Consultative selling is a sales approach where a salesperson acts as an advisor, focusing on understanding and solving a customer's specific needs.

Sales pipeline reporting is the process of analyzing sales data to track progress, identify bottlenecks, and forecast future revenue.

Single Sign-On (SSO) is an authentication method allowing users to access multiple applications with one set of login credentials.