If you cancel or downgrade, your credit balance will remain on your account until the end of your current billing cycle. Once your billing cycle refreshes, you will get downgraded to the new plan, and your credit balance will be capped at 2x of the monthly credit limit according to your new plan. (For example, if you cancel your plan today, your credit balance on the next billing date will be capped at 200, which is twice the monthly credits for free plans.)
You can read more about rollover here:https://www.clay.com/blog/introducing-clay-pricing-3-0-the-most-flexible-credit-system-on-the-market
Clay credits are the currency you use to purchase different data points and actions in Clay. The vast majority of actions in Clay are either free, or cost 1-2 credits, but the average cost of a data point or action varies depending on the provider.
For example, finding an email costs 2 Clay credits if you use Prospeo, DropContact, Datagma, or Hunter.io. However, finding an email from People Data Labs costs 5 credits—simply because we pay more money to get the same data from People Data Labs vs. others.
Some data points, like mobile numbers, are harder to find and are more expensive as a result. Finding a mobile number starts at 2 credits, but it can cost 5 (People Data Labs), 13 (Selligence), 15 (ContactOut), or even 25 (Datagma) depending on the provider you use.
List building/prospecting and data cleaning is free on Clay. Integrations with CRMs or email sending tools are also free on our Pro plan.
We charge credits for data enrichment, because we have to pay data providers to access lead or account research. That includes things like fundraising data, LinkedIn profiles, contact information, AI web scraping, etc.
If you have existing subscriptions to any data enrichment tools, however, you can use them free of cost in Clay by connecting your own API keys.
Nope! If you have existing subscriptions to any data enrichment tools, you can use them free of cost in Clay. To add your own API key, click on workspace settings and find the integration you’d like to update.
If you have a monthly subscription, unused credits will roll over and accumulate in your account up to 2x the credit limit according to your plan. If you buy an annual plan, you get all your credits upfront, and you can use them however and whenever you’d like.
If you only need more credits for a particular month, you can purchase credit top-ups directly from your billing modal. New credits will be added to your balance instantly and there will be no changes to your plan or billing cycle. If you foresee an ongoing increase in credit usage, you can upgrade to the next tier in your pricing plan. This will reset your billing cycle and you will receive the new credit allotment from the new plan instantly.