Total amount raised
$90 Millions
Latest funding date
8/1/2022
Location
Aisera has successfully raised significant funding through multiple rounds, including a Series D round. The company is backed by 14 investors, such as Webb Investment Network and WiL (World Innovation Lab).
Keep reading to explore the intricacies of Aisera's fundraising journey and the investors backing this innovative platform.
What Is Aisera?
Aisera, founded in 2017 by Christos Tryfonas and Muddu Sudhakar, is headquartered in Palo Alto, California. The company specializes in Generative AI solutions designed to automate user requests and improve operational outcomes. With a workforce of 251-500 employees, Aisera offers products like AiseraGPT, AI Copilot, and AI Search, all built on their AI Experience (AIX) platform.
How Much Funding Has Aisera Raised?
- Series B (First Round)
- Amount Raised: $14.5M
- Date: January 2019
- Lead Investors: Norwest Venture Partners
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To accelerate product development and expand market reach.
- Series B (Second Round)
- Amount Raised: $20M
- Date: February 2020
- Lead Investors: Norwest Venture Partners
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To scale operations and enhance AI capabilities.
- Series C
- Amount Raised: $40M
- Date: December 2020
- Lead Investors: Icon Ventures
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To support rapid growth and customer acquisition.
- Series D
- Amount Raised: $90M
- Date: August 2022
- Lead Investors: Goldman Sachs, Thoma Bravo
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To expand into new industry verticals and enhance platform capabilities.
Total Amount Raised: $164.5M. Current Valuation: Not publicly disclosed.
Key Investors
- Goldman Sachs
- Details: Goldman Sachs is a leading global investment banking, securities, and investment management firm. Founded in 1869, it is headquartered in New York City.
- Investment Focus Areas: Investment banking, securities, investment management, financial services.
- Notable Investments: Uber, Facebook, Spotify.
- Thoma Bravo
- Details: Thoma Bravo is a private equity firm with a focus on investing in software and technology-enabled services. The firm has over 40 years of experience in the industry.
- Investment Focus Areas: Software, technology-enabled services.
- Notable Investments: SolarWinds, McAfee, Dynatrace.
- Icon Ventures
- Details: Icon Ventures is a venture capital firm that invests in technology companies at the expansion stage. The firm is based in Palo Alto, California.
- Investment Focus Areas: Technology, expansion stage companies.
- Notable Investments: FireEye, Palo Alto Networks, Proofpoint.
- Norwest Venture Partners
- Details: Norwest Venture Partners is a global venture capital and growth equity investment firm. It has a diverse portfolio across various sectors.
- Investment Focus Areas: Early to late-stage venture, growth equity, various sectors.
- Notable Investments: Spotify, Uber, Jet.
- Zoom Video Communications Inc.
- Details: Zoom Video Communications Inc. is a leading provider of video communications and collaboration tools. The company is known for its video conferencing platform, Zoom.
- Investment Focus Areas: Video communications, collaboration tools.
- Notable Investments: Liminal.
What's Next for Aisera?
With a customer base exceeding 75 million users and a 300% growth rate in the last year, Aisera is poised to expand its AI-based Service Experience Platform into new industry verticals. The company aims to enhance employee and customer experiences through automation, integrating with widely used business applications like Salesforce and Oracle. This expansion presents a significant opportunity to reduce support costs by up to 70% for its customers.
Future fundraising efforts could focus on further expanding into new markets and enhancing the platform's capabilities. However, Aisera may face challenges such as competition from other AI service platforms and ensuring the accuracy of its AI models as they scale. Managing integrations with a wide range of business applications and addressing data privacy concerns will also be crucial for sustained growth.
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