Total amount raised
$203.6 Million
Latest funding date
6/1/2022
Location
Front has successfully raised funding over six rounds, with the latest being a Series D round. The company is backed by 48 investors, including boldstart ventures, Battery Ventures, and Salesforce Ventures.
Front's platform integrates AI with human support to enhance customer operations, offering features like omnichannel support, automation, and analytics. Keep reading to explore the intricacies of Front's fundraising journey and the investors backing this innovative platform.
What Is Front?
Front is a private company based in San Francisco, California, specializing in customer service software. It operates in various industries, including Collaboration, CRM, Customer Service, SaaS, and Unified Communications. The company has an employee count ranging from 251 to 500.
Founded by Joe Emison, Front leverages AI to enhance human support, offering features like shared inboxes, ticketing systems, and workflow automation. The platform serves multiple sectors such as technology, financial services, logistics, manufacturing, professional services, and travel, aiming to streamline customer service operations and improve productivity.
How Much Funding Has Front Raised?
- Seed Round (2013-11-01)
- Amount Raised: Not publicly disclosed
- Date: November 2013
- Lead Investors: Not publicly disclosed
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: Initial funding to develop the product and establish the company.
- Seed Round (2014-10-01)
- Amount Raised: USD 3,100,000
- Date: October 2014
- Lead Investors: Uncork Capital
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To further product development and expand the team.
- Series A (2016-05-26)
- Amount Raised: USD 10,000,000
- Date: May 2016
- Lead Investors: Social Capital
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To scale operations and enhance the platform's capabilities.
- Series B (2018-01-24)
- Amount Raised: USD 66,500,000
- Date: January 2018
- Lead Investors: Sequoia Capital
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To accelerate growth and expand market reach.
- Series C (2020-01-22)
- Amount Raised: USD 59,000,000
- Date: January 2020
- Lead Investors: Eric Yuan, Frederic Kerrest, Jared Smith, Jay Simons, Michael Cannon-Brookes, Ryan Smith
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To enhance product features and expand into new markets.
- Series D (2022-06-28)
- Amount Raised: USD 65,000,000
- Date: June 2022
- Lead Investors: Battery Ventures, Salesforce Ventures
- Valuation at Round: USD 1,700,000,000
- Motivation Behind the Round: To accelerate product development, expand go-to-market initiatives, and drive global expansion.
Total Amount Raised: USD 203,600,000. Current Valuation: USD 1,700,000,000.
Key Investors
- Battery Ventures
- Details: Battery Ventures is a venture capital firm that invests in technology and innovation. They have a long history of supporting companies from early-stage startups to established market leaders.
- Investment Focus Areas: Technology, software, IT infrastructure, industrial technology.
- Notable Investments: Nutanix, Coupa Software, Datadog.
- Salesforce Ventures
- Details: Salesforce Ventures is the investment arm of Salesforce, focusing on enterprise cloud companies. They aim to accelerate the growth of the next generation of enterprise technology.
- Investment Focus Areas: Enterprise software, cloud computing, AI, CRM solutions.
- Notable Investments: Zoom, DocuSign, Twilio, Snowflake.
- Sequoia Capital
- Details: Sequoia Capital is a venture capital firm that invests in early and growth-stage companies. They have a strong track record of backing companies that become industry leaders.
- Investment Focus Areas: Technology, healthcare, consumer, financial services.
- Notable Investments: Apple, Google, WhatsApp.
- Social Capital
- Details: Social Capital is a venture capital firm that focuses on technology companies. They aim to create value by solving the world's hardest problems.
- Investment Focus Areas: Technology, social impact.
- Notable Investments: Slack, Box, Yammer.
- Uncork Capital
- Details: Uncork Capital is a seed-stage venture capital firm. They specialize in early investments in technology startups.
- Investment Focus Areas: Seed-stage technology companies.
- Notable Investments: Eventbrite, SendGrid, Fitbit.
What's Next for Front?
Front is poised to capitalize on significant opportunities, including accelerating product development and expanding into new geographies. With nearly 8,000 customers in over 100 countries, the company is well-positioned to gain market share in industries where customer relationships are crucial, such as professional services, financial services, and logistics.
Given its strong growth metrics and recent $65 million Series D round, Front is likely to pursue additional fundraising opportunities to support its ambitious expansion plans. However, the company will need to navigate a challenging tech fundraising environment and maintain high levels of customer satisfaction as it scales.
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