Total amount raised
$168 Millions
Latest funding date
12/1/2022
Location
Gladly has successfully raised $40 million in its latest funding round, supported by notable investors such as AXA Venture Partners and Notable Capital. The platform is designed to enhance customer service experiences by focusing on people rather than tickets, leveraging AI to unify interactions across various channels.
Keep reading to explore the intricacies of Gladly's fundraising journey and the investors backing this innovative platform.
What Is Gladly?
Founded in 2015, Gladly is headquartered in San Francisco, California. The company was established by Dirk Kessler, Joseph Ansanelli, and Michael Wolfe.
Gladly offers an AI-powered customer service platform that enables B2C companies to have seamless and productive conversations with their customers across multiple channels. The platform focuses on people rather than tickets, aiming to empower agents and build customer loyalty.
With a team of 101-250 employees, Gladly continues to innovate in the customer service industry, helping companies enhance their customer experiences and drive revenue growth.
How Much Funding Has Gladly Raised?
- Seed Round
- Amount Raised: Not publicly disclosed
- Date: March 2015
- Lead Investors: Not publicly disclosed
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: Initial funding to develop the core platform and validate the business model.
- Series A
- Amount Raised: $12M
- Date: June 2016
- Lead Investors: Greylock
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To expand the team and accelerate product development.
- Series B
- Amount Raised: $15M
- Date: June 2016
- Lead Investors: New Enterprise Associates
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To scale operations and enhance the platform's capabilities.
- Series C
- Amount Raised: $36M
- Date: April 2017
- Lead Investors: Notable Capital
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To expand market reach and invest in marketing efforts.
- Series D
- Amount Raised: $50M
- Date: January 2019
- Lead Investors: Future Fund, Glynn Capital Management
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To further develop AI capabilities and enhance customer service features.
- Venture Round
- Amount Raised: $55M
- Date: December 2022
- Lead Investors: Riverwood Capital
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To support international expansion and new product launches.
- Venture Round
- Amount Raised: $40M
- Date: September 2024
- Lead Investors: AXA Venture Partners
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To launch the AI-powered unified Customer Service Platform and drive revenue growth.
Total Amount Raised: $208M. Current Valuation: Not publicly disclosed.
Key Investors
- AXA Venture Partners
- Details: AXA Venture Partners (AVP) is a global venture capital firm specializing in high-growth, technology-enabled companies. Established in 2016, AVP manages over $2 billion in assets.
- Investment Focus Areas: High-growth technology companies, AI, customer service platforms.
- Notable Investments: Basetwo, Alice & Bob, Odoo.
- Riverwood Capital
- Details: Riverwood Capital is a private equity firm that invests in high-growth technology companies. The firm focuses on both early and growth-stage investments.
- Investment Focus Areas: Technology, software, digital media.
- Notable Investments: GoPro, Nutanix, Globant.
- Future Fund
- Details: Future Fund is Australia's sovereign wealth fund, managing a diverse portfolio of investments. It aims to strengthen the Australian government's long-term financial position.
- Investment Focus Areas: Infrastructure, private equity, technology.
- Notable Investments: Canva, Atlassian, Square Peg Capital.
- Glynn Capital Management
- Details: Glynn Capital Management is a venture capital and private equity firm that invests in technology companies. The firm focuses on long-term partnerships with its portfolio companies.
- Investment Focus Areas: Enterprise software, cloud computing, fintech.
- Notable Investments: Snowflake, Slack, Stripe.
- New Enterprise Associates (NEA)
- Details: NEA is a global venture capital firm that invests in technology and healthcare companies. Founded in 1977, NEA has a long history of supporting innovative startups.
- Investment Focus Areas: Technology, healthcare, enterprise software.
- Notable Investments: Robinhood, Coursera, 23andMe.
What's Next for Gladly?
Gladly's future looks promising with the launch of its AI-powered unified Customer Service Platform. This innovation aims to transform customer service into a strategic asset, driving growth and loyalty in the multi-billion dollar market. The platform's ability to aggregate customer interactions into a single record offers significant opportunities for retailers and direct-to-consumer brands to enhance customer experiences and achieve high ROI.
As the platform gains traction, Gladly may attract additional funding to further expand and enhance its capabilities. However, the company will need to navigate challenges such as competition from other AI-powered platforms and ensuring seamless integration of AI to maintain high-quality customer experiences. The evolving retail environment will also require continuous innovation to stay ahead.
Use Clay to Get Funding Data
Sales professionals, take advantage of Clay's platform to access comprehensive fundraising data on companies like Gladly and gather other critical business insights. Sign up for free today and elevate your sales strategy with the power of detailed, actionable information.
