Total amount raised
$156.3 Million
Latest funding date
5/1/2017
Location
Gainsight has successfully navigated six funding rounds, with notable investors such as Lightspeed Venture Partners and Bain Capital Ventures backing the company. The latest funding round was a Series E, reflecting continued confidence in Gainsight's innovative approach to customer success and product experience software.
Gainsight's platform, CustomerOS, orchestrates outcomes across human, digital, and agent-led journeys, helping customers learn, adopt, connect, and succeed. Keep reading to explore the intricacies of Gainsight's fundraising journey and the investors backing this dynamic platform.
What Is Gainsight?
Gainsight, headquartered in San Francisco, California, operates in the Analytics, Information Technology, SaaS, and Software industries. The company employs between 1001-5000 people and has been acquired by Vista Equity Partners.
Specializing in customer success and product experience software, Gainsight offers a comprehensive platform that includes tools for customer success management, product experience, and AI-driven insights. Their solutions help businesses retain and grow their customer base by integrating various customer engagement and success tools.
How Much Funding Has Gainsight Raised?
- Series E
- Amount Raised: USD 52,000,000
- Date: May 2017
- Lead Investors: Lightspeed Venture Partners
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To expand Customer Success initiatives into new global markets, industries, and channels.
- Series D
- Amount Raised: USD 50,000,000
- Date: November 2015
- Lead Investors: Insight Partners
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To support the company's growth and solidify its market position.
- Series C
- Amount Raised: USD 25,000,000
- Date: October 2014
- Lead Investors: Bessemer Venture Partners
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To further support Gainsight’s growth and leadership in Customer Success.
- Series B
- Amount Raised: USD 20,000,000
- Date: November 2013
- Lead Investors: Not publicly disclosed
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To accelerate product development and market expansion.
- Series Unknown
- Amount Raised: USD 9,000,000
- Date: April 2013
- Lead Investors: Battery Ventures
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To support early growth and development.
- Seed
- Amount Raised: USD 250,000
- Date: April 2012
- Lead Investors: Cultivation Capital
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To kickstart the company’s initial operations and product development.
Gainsight has raised a total of USD 156,250,000. The current valuation is Not publicly disclosed.
Key Investors
- Lightspeed Venture Partners
- Details: Lightspeed Venture Partners is a venture capital firm that invests in the enterprise, consumer, and health sectors. They focus on early-stage investments and have a global presence.
- Investment Focus Areas: Enterprise, consumer, health sectors.
- Notable Investments: Snapchat, Grubhub, Nest.
- Insight Partners
- Details: Insight Partners is a global private equity and venture capital firm investing in growth-stage technology and software companies. They have a strong track record of helping companies scale and achieve market leadership.
- Investment Focus Areas: Growth-stage technology, software companies.
- Notable Investments: Twitter, Shopify, Wix.
- Bessemer Venture Partners
- Details: Bessemer Venture Partners is a venture capital firm that invests in early to growth-stage companies across various sectors. They have a long history of successful investments and a diverse portfolio.
- Investment Focus Areas: Technology, healthcare, financial services.
- Notable Investments: LinkedIn, Pinterest, Skype.
- Battery Ventures
- Details: Battery Ventures is a global, technology-focused investment firm that invests in companies at all stages of growth. They have a strong emphasis on innovation and technology-driven businesses.
- Investment Focus Areas: Technology-focused companies at all stages of growth.
- Notable Investments: Akamai, Groupon, Nutanix.
- Cultivation Capital
- Details: Cultivation Capital is a venture capital firm that invests in early-stage technology, life sciences, and agtech companies. They focus on supporting innovative startups with high growth potential.
- Investment Focus Areas: Early-stage technology, life sciences, agtech companies.
- Notable Investments: LockerDome, Gainsight, Observable.
What's Next for Gainsight?
Gainsight is poised to capitalize on the growing importance of Customer Success in modern business strategies. With a 167% year-over-year revenue growth and a customer base that includes over 50% of public cloud companies, the opportunities for expansion into new global markets and industries are vast. The company’s focus on leveraging data to deliver actionable insights to account management and support teams further strengthens its market position.
Future fundraising opportunities seem promising, given Gainsight's significant growth and ambitious expansion plans. The company may seek additional funding rounds to support its global reach and product development. However, maintaining high growth rates and scaling operations effectively will be crucial challenges. Gainsight must also navigate competitive pressures and ensure the successful integration of new executive hires to sustain its momentum.
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