Total amount raised
$497.5 Million
Latest funding date
8/1/2021
Location
Talkdesk has successfully raised funds through 9 different funding rounds, with the most recent being a Debt Financing round. The company is backed by 18 investors, including Olive Technology Ventures and Top Tier Capital Partners.
Keep reading to explore the intricacies of Talkdesk's fundraising journey and the investors backing this innovative platform.
What Is Talkdesk?
Talkdesk is a private enterprise contact center platform headquartered in San Francisco, California. The company operates in industries such as Artificial Intelligence (AI), Cloud Computing, CRM, Customer Service, and SaaS. It has a significant employee base ranging from 1001 to 5000 employees.
Specializing in AI-driven customer experience automation and cloud contact center software, Talkdesk offers a range of products designed to enhance every step of the customer experience lifecycle. The company serves various industries, including financial services, healthcare, and retail, providing resources like webinars, blogs, and training to support their customers and partners.
How Much Funding Has Talkdesk Raised?
- Angel Round
- Amount Raised: USD 450,000
- Date: October 2011
- Lead Investors: Not publicly disclosed
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To kickstart the company's operations and initial product development.
- Seed Round
- Amount Raised: USD 3,000,000
- Date: September 2014
- Lead Investors: Storm Ventures
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To expand the team and accelerate product development.
- Series A
- Amount Raised: USD 15,000,000
- Date: June 2015
- Lead Investors: Threshold
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To scale operations and enhance the platform's capabilities.
- Series A
- Amount Raised: USD 6,000,000
- Date: October 2015
- Lead Investors: Salesforce Ventures
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To further expand market reach and improve customer service features.
- Series A
- Amount Raised: Not publicly disclosed
- Date: October 2016
- Lead Investors: Not publicly disclosed
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To continue scaling the business and enhance product offerings.
- Series B
- Amount Raised: USD 100,000,000
- Date: October 2018
- Lead Investors: Viking Global Investors
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To expand into new markets and invest in AI-driven customer experience solutions.
- Series C
- Amount Raised: USD 143,000,000
- Date: July 2020
- Lead Investors: Not publicly disclosed
- Valuation at Round: USD 3 billion
- Motivation Behind the Round: To support growth and expansion, particularly increasing the employee count.
- Series D
- Amount Raised: USD 230,000,000
- Date: August 2021
- Lead Investors: Transpose Platform Management
- Valuation at Round: USD 10 billion
- Motivation Behind the Round: To double down on product and engineering, expand headcount, and grow in existing markets.
- Debt Financing
- Amount Raised: USD 95,000,000
- Date: September 2025
- Lead Investors: Not publicly disclosed
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To support ongoing operations and strategic initiatives.
Total Amount Raised: USD 592,450,000. Current Valuation: USD 10 billion.
Key Investors
- Transpose Platform Management
- Details: Transpose Platform Management is a venture capital firm that participated in Talkdesk's Series D funding round. The firm is known for its focus on technology and innovation-driven companies.
- Investment Focus Areas: Technology, innovation-driven companies.
- Notable Investments: Not publicly disclosed.
- Viking Global Investors
- Details: Viking Global Investors is a global investment firm that participated in Talkdesk's Series B funding round. The firm invests in both public and private equity markets across various sectors.
- Investment Focus Areas: Public equity, private equity, various sectors.
- Notable Investments: Not publicly disclosed.
- Salesforce Ventures
- Details: Salesforce Ventures is the investment arm of Salesforce, a leading CRM platform. They participated in Talkdesk's Series A funding round.
- Investment Focus Areas: Cloud computing, enterprise software, AI.
- Notable Investments: Not publicly disclosed.
- Storm Ventures
- Details: Storm Ventures is a venture capital firm that led Talkdesk's Seed funding round. The firm focuses on early-stage technology companies.
- Investment Focus Areas: Early-stage technology companies, SaaS, enterprise software.
- Notable Investments: Not publicly disclosed.
- Threshold
- Details: Threshold is a venture capital firm that participated in Talkdesk's Series A funding round. The firm invests in early-stage technology companies.
- Investment Focus Areas: Early-stage technology companies, SaaS, enterprise software.
- Notable Investments: Not publicly disclosed.
What's Next for Talkdesk?
Talkdesk stands at the cusp of significant growth opportunities, driven by its expansion plans in Latin America, Europe, Asia, and Australia. The company aims to double its product and engineering staff, enhancing its AI-driven customer service solutions. With over 1,800 customers, including major enterprises, the potential for market penetration is vast.
Future fundraising opportunities appear promising, with investors anticipating a potential IPO. The appointment of Sydney Carey as CFO, who has IPO experience, further fuels this speculation. However, Talkdesk must navigate a crowded market with over 100 competitors and the constant emergence of new startups, making differentiation and maintaining a competitive edge crucial challenges.
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