Total amount raised
$176.6 Million
Latest funding date
09/01/2024
Location
UJET has successfully raised multiple funding rounds, with the latest being a Series D involving prominent investors such as Google Ventures, DCM Ventures, and Sapphire Ventures. The company offers an AI-powered cloud contact center platform designed to enhance customer experience through seamless, contextual journeys.
Keep reading to explore the intricacies of UJET's fundraising journey and the investors backing this innovative platform.
What Is UJET?
UJET is a cloud-based contact center platform that leverages mobile and AI-powered solutions to manage customer service operations. The company is based in San Francisco, California, and operates within the industries of Artificial Intelligence, Cloud Data Services, Information Technology, and Software.
Founded by a team of innovators, UJET has grown to employ between 101-250 people. The platform is designed to enhance customer experience through seamless, contextual journeys, and has garnered significant investment, including a Series D round backed by Google Ventures and DCM Ventures.
How Much Funding Has UJET Raised?
- Seed Round
- Amount Raised: USD 6,600,000
- Date: October 2015
- Lead Investors: DCM Ventures
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To develop the initial version of their AI-powered cloud contact center platform.
- Series A
- Amount Raised: USD 14,000,000
- Date: May 2017
- Lead Investors: Kleiner Perkins
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To scale the platform and expand the team.
- Series B
- Amount Raised: USD 25,000,000
- Date: February 2018
- Lead Investors: Google Ventures
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To enhance AI capabilities and expand market reach.
- Series C
- Amount Raised: USD 55,000,000
- Date: June 2020
- Lead Investors: Not publicly disclosed
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To further develop the platform and increase customer acquisition.
- Series D
- Amount Raised: USD 76,000,000
- Date: September 2024
- Lead Investors: Sapphire Ventures
- Valuation at Round: USD 500,000,000
- Motivation Behind the Round: To accelerate the development of generative AI technologies and enhance customer experiences.
Total Amount Raised: USD 176,600,000. Current Valuation: USD 500,000,000.
Key Investors
- Sapphire Ventures
- Details: Sapphire Ventures is a global software venture capital firm with more than $10 billion in assets under management. They have invested in over 170 companies globally, resulting in more than 30 public listings and 45 acquisitions.
- Investment Focus Areas: Technology companies, enterprise software, consumer internet, IT infrastructure
- Notable Investments: Box, LinkedIn, Square
- Google Ventures (GV)
- Details: GV, formerly known as Google Ventures, is the venture capital investment arm of Alphabet Inc. They focus on funding innovative startups across various sectors.
- Investment Focus Areas: Life sciences, healthcare, artificial intelligence, robotics, transportation, cyber security, agriculture
- Notable Investments: Uber, Nest, Slack
- Kleiner Perkins
- Details: Kleiner Perkins is a venture capital firm specializing in investing in early-stage and growth companies. They have a long history of backing successful technology and life sciences startups.
- Investment Focus Areas: Technology, life sciences, healthcare
- Notable Investments: Google, Amazon, Twitter
- DCM Ventures
- Details: DCM Ventures is a venture capital firm that invests in early-stage technology companies in the United States and Asia. They focus on mobile, consumer internet, and software sectors.
- Investment Focus Areas: Mobile, consumer internet, software
- Notable Investments: Bill.com, SoFi, Lime
- Citi Ventures
- Details: Citi Ventures is the venture capital arm of Citigroup, focusing on investing in and partnering with innovative startups. They aim to accelerate the adoption of new technologies in financial services.
- Investment Focus Areas: Financial technology, enterprise technology, data analytics
- Notable Investments: Plaid, Betterment, Square
What's Next for UJET?
UJET stands at the cusp of a transformative journey, driven by the burgeoning opportunities in AI-powered customer experience (CX) orchestration. With a substantial $76 million Series D funding, the company is poised to integrate real-time generative AI with Contact Center as a Service (CCaaS), Workforce Management (WFM), and analytics. This integration aims to provide hyper-personalized customer experiences at an enterprise scale, leveraging partnerships with Google Cloud and Technology Services Distributors (TSDs) like Intelisys and Telarus.
As UJET continues to expand its market presence and develop its team, future fundraising opportunities seem promising. The strategic growth and leadership changes, including the promotion of Vasili Triant to Co-CEO, indicate a robust framework for scaling operations and technological advancements. The company’s focus on enhancing AI capabilities and forming strategic partnerships suggests potential for additional investment rounds to support its ambitious goals.
However, UJET may face challenges in ensuring seamless AI integration across all aspects of customer journey and contact center operations. Maintaining a competitive edge in a rapidly evolving AI and CX market, while addressing the low maturity of AI investments in contact centers, will be crucial. Additionally, the company must navigate the complexities of data privacy and security to sustain its growth trajectory.
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