Customer Segmentation

Learn about business intelligence, including key components of business intelligence, the role of BI in decision making, business intelligence tools and techniques.

Analytics platforms are tools that collect and analyze data from various sources, helping businesses track key metrics and make informed decisions.

Learn about B2B marketing analytics, including key components of B2B marketing analytics, & getting started with B2B marketing analytics.

Learn about branded keywords, including identifying your branded keywords, & strategies for optimizing branded keywords.

“End of Quarter” (EOQ) refers to the final weeks of a business quarter when sales teams rush to meet quotas, often leading to a flurry of deals.

Psychographics categorizes people by their attitudes, interests, and lifestyles, revealing the 'why' behind their purchasing decisions.

Remote sales is selling from a distance. Reps use digital tools to connect with prospects and close deals without meeting them in person.

A canary release is a deployment strategy where new software is rolled out to a small user group first, minimizing risk before a full release.

A Sales Qualified Lead (SQL) is a prospect vetted by marketing and sales, deemed ready for a direct sales pitch after showing intent to buy.

Pay-per-click (PPC) is an ad model where you pay a fee each time your ad is clicked. It's a method of buying targeted visits to your website.

A buying committee is a group of stakeholders within an organization who are jointly responsible for making major purchasing decisions.

Direct mail is a marketing method where businesses send physical promotional materials directly to potential customers' mailboxes.

Lead scraping is the process of automatically extracting contact information and other relevant data about potential customers from online sources.

Accounts Payable (AP) is the money a company owes its suppliers for goods or services bought on credit. It's listed as a current liability.

A consumer is an individual or entity that buys products or services for personal use, not for resale. They are the final user in a supply chain.

Voice search optimization is the process of optimizing your content, SEO, and online listings to appear in and rank for voice-based searches.

Audience targeting is the process of segmenting consumers into specific groups to deliver more personalized and relevant marketing messages.

Learn about B2B sales, including key strategies for B2B success, types of B2B sales models, & B2B vs. B2C sales: understanding the differences.

Text message marketing is a strategy where businesses send promotional messages, offers, and updates to customers via SMS or MMS.

A sales lead is a potential customer—an individual or organization that has shown interest in your company's products or services.

Contact data is the set of details, like names, emails, and phone numbers, used to get in touch with a person or business for outreach.

Revenue forecasting is the process of estimating a company's future revenue, using historical data and market trends to guide strategic planning.

A field sales representative, or outside sales rep, travels to meet prospects in person, selling products or services directly within their territory.

Google Analytics is a web analytics service that tracks and reports website traffic, offering insights into user behavior and marketing effectiveness.

LinkedIn InMail messages are a premium feature that lets you directly message any LinkedIn member, even if you're not connected to them.

Sales territory management is the process of grouping accounts into territories and assigning them to reps to maximize sales and market coverage.

A Marketing Qualified Lead (MQL) is a prospect who has shown interest based on marketing efforts but isn't yet ready for a sales conversation.

Conversion rate is the percentage of visitors who complete a desired goal, like a purchase or sign-up, out of the total number of visitors.

Learn about B2B marketing attribution, including challenges in B2B marketing attribution, & key metrics for effective attribution.

Total Audience Measurement (TAM) provides a holistic view of content consumption, tracking viewership across all platforms and devices.

The Dark Funnel describes customer buying activities that are untrackable by companies, such as private chats and word-of-mouth referrals.

Learn about bulk API, including how it works, the advantages of using it, common use cases, and tips for optimizing it.

Learn about business development representative, including skills and qualifications for BDRs, & roles and responsibilities of a BDR.

Mobile optimization adapts your website to ensure visitors on smartphones and tablets have a seamless, user-friendly experience.

Inbound sales attracts interested prospects who've engaged with your brand, letting sales reps connect with warm leads instead of cold outreach.

Customer Retention Rate (CRR) is the metric that measures the percentage of customers a company has kept over a specific period of time.

Lead Velocity Rate (LVR) is the growth rate of your qualified leads, measured month-over-month. It's a key indicator of future revenue.

Channel partners are third-party firms that help market and sell a company's products or services, acting as an indirect sales force.

Return on Marketing Investment (ROMI) measures the revenue generated by a marketing campaign relative to the cost of that campaign.

Average Revenue per Account (ARPA) is the average revenue generated from each customer account, usually measured on a monthly or annual basis.

No Forms is a method for capturing lead data directly from your website visitors' profiles without requiring them to fill out any forms.

Amortization is the process of spreading out a loan or the cost of an intangible asset over a specific period for accounting and tax purposes.

AI in sales uses smart technology to automate repetitive tasks, analyze customer data, and help sales reps close deals more efficiently.

Infrastructure as a Service (IaaS) is a cloud computing service that offers essential compute, storage, and networking resources on-demand.

SQL (Structured Query Language) is the standard language for managing and querying data within relational databases.

Learn about B2B intent data providers, including evaluating intent data quality, leveraging intent data for growth, & B2B intent data: key providers comparison.

“Always Be Closing” (ABC) is a sales mantra meaning every action a salesperson takes should be with the ultimate goal of closing the sale.

A sandbox is an isolated testing environment where new or untrusted code can be run safely without affecting the host device or network.

A drip campaign is a series of automated messages sent to prospects or customers over time to nurture leads and drive engagement.

Personalization in sales means tailoring outreach to a prospect's specific needs, interests, and context to make communication more relevant.

Agile methodology is an iterative approach to project management and software development, focusing on delivering value in small, incremental steps.

A Proof of Concept (PoC) is a small exercise to test whether a business idea or project is technically feasible and has real-world potential.

User testing involves observing real users interact with a product to identify usability issues and improve the overall user experience.

Stress testing is a type of software testing that determines a system's robustness by pushing it beyond its normal operational capacity.

Git is a distributed version control system that tracks changes in code, allowing developers to collaborate and manage project history effectively.

A Software Development Kit (SDK) is a set of tools that allows developers to create applications for a specific software package or platform.

End of Day (EOD) refers to the close of business hours. It's a common deadline for tasks and reports to be completed before the workday ends.

Scalability is a company's ability to handle increased workloads or market demands without a drop in performance or a spike in costs.

Objection handling in sales is the process of responding to a prospect's concerns about a product or service to move the deal forward.

Revenue Operations KPIs are quantifiable metrics that track the performance, efficiency, and health of a company's revenue-generating engine.

Lead generation is the process of identifying and cultivating potential customers for a business's products or services.

Learn about B2B data, including sources and types of B2B data, leveraging B2B data for sales success, & ensuring the accuracy of B2B data.

Learn about big data, including understanding big data characteristics, benefits of leveraging big data, & challenges in managing big data.

Yield management is a dynamic pricing strategy that adjusts prices based on demand to maximize revenue from a fixed, perishable inventory.

A RESTful API is a web service interface that uses HTTP requests to access and use data, adhering to the constraints of REST architecture.

A buying signal is any action from a prospect that indicates they are interested in making a purchase, helping sales teams prioritize leads.

Closed Lost is a sales term for a deal that didn't go through. The prospect decided not to buy, or the sales team disqualified them.

Omnichannel sales is a strategy that integrates all physical and digital sales channels to create a seamless, unified customer experience.

A messaging strategy defines what your brand says, how it says it, and where it says it to connect effectively with your target audience.

Gated content is premium online material, like an ebook or webinar, that users can only access after providing their contact information.

Lead scoring is the process of assigning points to leads based on their attributes and actions to determine their sales-readiness.

A Master Service Agreement (MSA) is a foundational contract that sets the general terms for an ongoing business relationship between two parties.

Sender Policy Framework (SPF) is an email authentication method that lets you specify which mail servers can send emails on behalf of your domain.

Funnel analysis is a method for understanding the steps users take to complete a goal, revealing where they drop off in the conversion process.

Data enrichment is the process of enhancing raw data by adding missing information from other sources, making it more complete and actionable.

A stakeholder is any individual, group, or party that has an interest in an organization and the outcomes of its actions.

Customer retention refers to the strategies and activities a company uses to prevent customer churn and encourage them to continue buying.

A complex sale features a long sales cycle, multiple stakeholders, and a high-value transaction, demanding a strategic, consultative approach.

A Virtual Private Cloud (VPC) is a secure, isolated section of a public cloud. It lets you provision your own logically isolated resources.

Customer loyalty is a customer’s devotion to a brand, shown by their repeat purchases and engagement, driven by positive experiences and trust.

The self-service SaaS model allows customers to independently sign up, use, and manage a product without any direct help from the company.

Load testing is a type of performance testing that determines how a system behaves under both normal and anticipated peak load conditions.

User interaction is any action a user takes within a digital interface, like clicking a button, scrolling a page, or filling out a form.

Analytical CRM analyzes customer data to uncover actionable insights, helping businesses make smarter decisions and improve customer interactions.

A dialer is software that automatically dials phone numbers for agents, boosting call efficiency and connecting them to live prospects faster.

Kanban is a visual project management method that uses a board to visualize workflow, limit work-in-progress, and maximize team efficiency.

Customer Data Management (CDM) is the process of collecting, organizing, and analyzing customer data to create a unified view of your audience.

A draw on commission is an advance payment a salesperson receives against future earnings, which is later repaid from earned commissions.

Sales funnel metrics are key data points that track how effectively you're moving potential customers from awareness to a final purchase.

An enterprise is a large-scale organization, often a corporation, defined by its complex structure and substantial number of employees.

A sales quota is a time-bound sales goal for a rep or team, measured in revenue or units sold, to be met within a specific period.

Product recommendations are a marketing strategy that uses customer data to suggest relevant products, boosting sales and customer engagement.

Sales partnerships are strategic alliances where two companies co-sell products to expand their reach, generate new leads, and increase revenue.

Think of a trademark as a brand's unique signature—a word, symbol, or phrase that legally protects its identity and sets it apart from the rest.

Sales pipeline management is the process of organizing, tracking, and managing potential deals through every stage of your sales funnel.

The consideration buying stage is where potential customers have defined their problem and are now actively researching and evaluating solutions.

Learn about buyer behavior, including understanding the buyer's journey, influencing factors in buyer behavior, & buyer behavior and marketing strategy.

A sales process is a structured set of steps that a sales team follows to move a prospect from an initial lead to a closed customer.

“No Spam” is a commitment to sending only relevant, solicited messages. It means avoiding bulk, unwanted emails to respect the recipient's inbox.

Closed Won is a CRM status for a sales deal that has been successfully concluded, resulting in a signed contract and a new customer.