Service Level Agreement

A Virtual Private Cloud (VPC) is a secure, isolated section of a public cloud. It lets you provision your own logically isolated resources.

White labeling is when a company puts its own branding on a product or service that was actually produced by a different company.

ETL, short for Extract, Transform, Load, is a data integration process for moving raw data from various sources to a central data warehouse.

SFDC stands for Salesforce Dot Com, a popular cloud-based CRM platform that helps companies manage their customer interactions and data.

Product recommendations are a marketing strategy that uses customer data to suggest relevant products, boosting sales and customer engagement.

Sales and marketing alignment means both teams work in sync, sharing goals and data to boost lead quality, conversions, and company revenue.

Demand forecasting is the process of predicting future customer demand for a product or service based on historical data and market trends.

User interaction is any action a user takes within a digital interface, like clicking a button, scrolling a page, or filling out a form.

Sales team management is the process of leading, coaching, and motivating a sales team to achieve its sales goals and drive revenue growth.

Sales pipeline reporting is the process of analyzing sales data to track progress, identify bottlenecks, and forecast future revenue.

Smarketing is the process of aligning your sales and marketing teams. This integration focuses on shared goals to improve lead quality and drive revenue.

Learn about B2B marketing channels, including maximizing B2B channel effectiveness, & exploring digital vs. traditional channels.

A Sales Development Representative (SDR) is a sales specialist who finds and qualifies new leads, building a pipeline for the sales team.

An Account Executive (AE) is a sales professional responsible for closing new business deals and managing existing client relationships to drive revenue.

Learn about B2B, including what is it, its key elements, the benefits of B2B partnerships, the differences between B2B and B2C, and strategies for effective marketing.

Inbound sales attracts interested prospects who've engaged with your brand, letting sales reps connect with warm leads instead of cold outreach.

Mid-market companies are businesses larger than small businesses but smaller than large enterprises, often defined by revenue or employee size.

Account Click-Through Rate (CTR) is the percentage of individuals from a target account who click on a link in an ad, email, or on a webpage.

A Product Qualified Lead (PQL) is a user who has experienced a product's value, signaling a strong potential to convert to a paid customer.

A cloud-based CRM is a customer relationship management tool hosted online, letting teams access and manage customer data from anywhere.

Predictive Customer Lifetime Value (pCLV) is a forecast of the total net profit a single customer is expected to generate for your business.

A small to medium-sized business (SMB) is a company whose employee count and annual revenue fall below certain industry-specific thresholds.

Sales training is the process of honing a salesperson's skills and knowledge to enhance their effectiveness and drive sales success.

A buying committee is a group of stakeholders within an organization who are jointly responsible for making major purchasing decisions.

Mobile compatibility ensures your site or app works flawlessly on mobile devices, like smartphones and tablets, for a seamless user experience.

Lead management is the process of capturing, nurturing, and qualifying leads to guide them from initial interest to sales-ready.

Learn about batch processing, including benefits of batch processing, best practices for implementation, & common use cases.

Gamification applies game mechanics like points, badges, and leaderboards to non-game activities to boost engagement and motivate users.

Predictive analytics uses historical data, statistical algorithms, and machine learning to identify the likelihood of future outcomes.

LinkedIn Sales Navigator is a premium tool helping sales teams find and engage with the right leads and accounts on the LinkedIn network.

A Statement of Work (SoW) is a document that outlines a project's scope, deliverables, and timeline. It acts as a contract between parties.

Unit economics are the direct revenues and costs of a business calculated on a per-unit basis, revealing its fundamental profitability.

Marketing analytics involves measuring and analyzing marketing data to understand campaign performance and improve return on investment (ROI).

Discount strategies are pricing tactics used to attract customers and boost sales by temporarily reducing the price of products or services.

Video email involves embedding a short video directly into an email. This lets recipients watch your message without leaving their inbox.

An electronic signature is a digital method for getting consent on electronic documents. It's a legally binding way to sign agreements online.

Inbound leads are potential customers who proactively reach out after finding your business through content, social media, or search.

Serviceable Addressable Market (SAM) is the portion of the market your business can realistically serve with its current products and sales channels.

A lead generation funnel is a systematic process that guides potential customers from initial awareness of your brand to becoming qualified leads.

Trade shows are events where companies in a specific industry showcase their latest products and services to find new customers and partners.

Learn about B2B demand generation strategy, including key elements of demand generation, & crafting your demand generation plan.

A data pipeline is a set of automated processes that move raw data from various sources to a destination for storage and analysis.

Sales partnerships are strategic alliances where two companies co-sell products to expand their reach, generate new leads, and increase revenue.

Digital contracts are legally binding agreements created, signed, and stored electronically, offering a faster, more secure alternative to paper.

A Sales Qualified Lead (SQL) is a prospect vetted by marketing and sales, deemed ready for a direct sales pitch after showing intent to buy.

Lead conversion is the process of turning a prospect into a customer by getting them to complete a desired action, such as making a purchase.

A trusted advisor is an expert who builds a deep client relationship by consistently prioritizing their best interests over any single transaction.

Learn about brag book, including crafting your outstanding brag book, essential components of a brag book, & brag book vs. resume: unveiling the differences.

A competitive advantage is a unique edge that allows a business to produce goods or services better or more cheaply than its rivals.

Funnel optimization is the process of improving each stage of the customer journey to maximize conversions and drive revenue growth.

Prospecting is the process of identifying potential customers, or prospects, to build a sales pipeline and generate new business opportunities.

Email marketing is a digital strategy where businesses send targeted emails to prospects and customers to build relationships and drive sales.

Direct sales involves selling products directly to consumers in a non-retail setting, such as at home, online, or person-to-person.

Sales metrics are quantifiable data points that track and measure a sales team's performance against specific goals and objectives.

Direct mail is a marketing method where businesses send physical promotional materials directly to potential customers' mailboxes.

Learn about bulk API, including how it works, the advantages of using it, common use cases, and tips for optimizing it.

Rapport building is the process of establishing a connection and mutual understanding with someone, creating a foundation of trust and affinity.

Funnel analysis is a method for understanding the steps users take to complete a goal, revealing where they drop off in the conversion process.

Psychographics categorizes people by their attitudes, interests, and lifestyles, revealing the 'why' behind their purchasing decisions.

Order management is the end-to-end process of tracking customer orders from placement to fulfillment, ensuring a seamless customer experience.

Process automation uses technology to execute recurring tasks or processes, replacing manual effort to cut costs and boost efficiency.

Video hosting is a service that allows users to upload, store, and share video content online, making it accessible for playback anywhere.

Responsive design is an approach where a website's layout adapts to the user's screen size, providing an optimal experience on any device.

A Digital Sales Room is a private online space where sellers share all relevant content with buyers to streamline the sales cycle.

A weighted pipeline forecasts sales revenue by assigning a closing probability to each deal based on its stage in the sales funnel.

Intent leads are prospects who show buying signals through their online actions, indicating they're actively looking to make a purchase.

Content curation involves gathering, organizing, and sharing the most relevant online content on a specific topic for a particular audience.

A freemium model offers a product's basic features for free, enticing users to upgrade to a paid version for more advanced capabilities.

Data visualization is the practice of translating information into a visual context, like a map or graph, to make data easier to understand.

A performance plan is a formal document outlining an employee's goals, expectations, and metrics for success over a specific period.

SEO, or Search Engine Optimization, is increasing the quantity and quality of traffic to your website through organic search results.

A sales bundle groups multiple products or services into a single offering, often at a discounted price to provide greater value to customers.

Sales enablement provides sales teams with the necessary tools, content, and information to help them sell more effectively and efficiently.

Programmatic display campaigns use automation to buy and sell digital ad space in real-time, targeting specific audiences across the web.

Network monitoring is the continuous process of tracking a computer network's performance and health to detect and resolve issues proactively.

Account-Based Sales (ABS) is a focused B2B strategy where sales and marketing teams treat high-value accounts as individual markets of one.

Analytical CRM analyzes customer data to uncover actionable insights, helping businesses make smarter decisions and improve customer interactions.

Enrichment is the process of adding third-party data to your existing customer profiles to get a more complete picture of your leads.

Lead scraping is the process of automatically extracting contact information and other relevant data about potential customers from online sources.

A spiff is a short-term sales incentive, often a cash bonus, paid directly to a salesperson for selling a specific product or service.

The open rate is the percentage of recipients who opened an email. It's a primary indicator of a subject line's effectiveness.

Precision targeting is a marketing strategy that uses data to identify and reach a highly specific audience most likely to convert.

Data enrichment is the process of enhancing raw data by adding missing information from other sources, making it more complete and actionable.

Revenue Operations KPIs are quantifiable metrics that track the performance, efficiency, and health of a company's revenue-generating engine.

Fault tolerance is a system's ability to continue operating without interruption when one or more of its components fail.

Conversational intelligence (CI) is AI technology that analyzes customer conversations to find insights that help sales and support teams improve.

Retargeting marketing is a digital advertising strategy that targets users who have previously interacted with your website or brand online.

An Ideal Customer Profile (ICP) is a detailed description of the perfect, hypothetical company that would get the most value from your product.

A Request for Information (RFI) is a formal process for gathering information from potential suppliers before issuing a more detailed proposal.

Monthly Recurring Revenue (MRR) is the predictable, recurring income a business expects to receive each month from all active subscriptions.

An early adopter is a user who embraces a new product or technology before the majority, helping to validate and popularize the innovation.

A conversion path is the journey a visitor takes to complete a desired goal, such as making a purchase, filling out a form, or subscribing.

Average Selling Price (ASP) is the average price at which a particular product or service is sold across different markets and channels.

Affiliate marketing is a performance-based model where affiliates earn a commission for promoting another company’s products or services.

Learn about B2B buyer intent data, including sources and types of buyer intent data, & key benefits of leveraging buyer intent data.

Learn about B2B sales channels, including types of B2B sales channels, strategies for effective channel selection, & integrating technology in B2B sales.

Personalization is the practice of using data to tailor products, services, or content to an individual's specific needs and preferences.

Buying intent is the collection of online cues and behaviors that signal a prospect is actively researching and moving toward a purchase decision.

Sales rep training is the process of equipping your sales team with the skills, knowledge, and tools to effectively sell and hit their targets.

Lead nurturing is the process of developing and reinforcing relationships with buyers at every stage of the sales funnel.