SAM

The buying process is the journey a customer takes from first realizing a need to making a final purchase decision and evaluating it afterward.

Sales enablement provides sales teams with the necessary tools, content, and information to help them sell more effectively and efficiently.

Learn about B2B intent data providers, including evaluating intent data quality, leveraging intent data for growth, & B2B intent data: key providers comparison.

Fault tolerance is a system's ability to continue operating without interruption when one or more of its components fail.

Direct mail is a marketing method where businesses send physical promotional materials directly to potential customers' mailboxes.

Google Analytics is a web analytics service that tracks and reports website traffic, offering insights into user behavior and marketing effectiveness.

Data warehousing is the process of storing and managing large sets of data from various sources for business intelligence and reporting purposes.

Multi-channel marketing uses various platforms—like email, social media, and direct mail—to engage with customers wherever they are.

A Digital Sales Room is a private online space where sellers share all relevant content with buyers to streamline the sales cycle.

Discount strategies are pricing tactics used to attract customers and boost sales by temporarily reducing the price of products or services.

Loss aversion is our tendency to feel the sting of a loss more acutely than the pleasure of an equivalent gain.

Click-through rate (CTR) is a metric that measures the percentage of people who click on a specific link, ad, or call-to-action.

Lead scoring is the process of assigning points to leads based on their attributes and actions to determine their sales-readiness.

A talk track is a script that guides sales reps during calls. It ensures they cover key points and maintain a consistent message with prospects.

Sales automation uses software to streamline and automate repetitive, manual sales tasks, freeing up reps to focus on selling.

Ransomware is a type of malicious software that encrypts a victim's files, holding them hostage until a ransom is paid for the decryption key.

Ramp-up time is the period a new hire takes to get fully up to speed and become a productive member of your go-to-market team.

Learn about B2B sales channels, including types of B2B sales channels, strategies for effective channel selection, & integrating technology in B2B sales.

The marketing funnel is a model illustrating the path potential customers take, from initial awareness to making a purchase.

Order management is the end-to-end process of tracking customer orders from placement to fulfillment, ensuring a seamless customer experience.

Learn about B2B sales process, including key components of B2B sales processes, & crafting an effective B2B sales strategy.

An Operational CRM is a system that automates and improves customer-facing business processes like sales, marketing, and customer service.

Rollback procedures are a set of steps to restore a system to a previous, stable version after a failed update, ensuring minimal disruption.

Cross-Site Scripting (XSS) is a web security vulnerability that allows attackers to inject malicious scripts into trusted websites.

A persona map visually outlines a target customer, detailing their goals, behaviors, and pain points to help your team build genuine empathy.

CRM enrichment is the process of adding third-party data to your existing customer profiles to make them more complete and accurate.

Custom Metadata Types store application configurations as metadata. This makes them easily deployable between different Salesforce environments.

A sales dialer is software that automates outbound calling for sales teams, allowing reps to connect with more prospects in less time.

Demand generation is the process of creating awareness and interest in your products to build a pipeline of qualified leads for your sales team.

Direct-to-consumer (D2C) is a sales strategy where a brand sells its products directly to end customers, bypassing any third-party retailers.

User Experience (UX) refers to a person's overall feelings and perceptions while interacting with a product, system, or service.

A performance plan is a formal document outlining an employee's goals, expectations, and metrics for success over a specific period.

A small to medium-sized business (SMB) is a company whose employee count and annual revenue fall below certain industry-specific thresholds.

WordPress is a free, open-source content management system (CMS) that allows you to easily create, manage, and publish websites and blogs.

Segmentation analysis is the process of dividing a broad market into smaller, distinct groups of consumers with similar needs or characteristics.

The buyer's journey maps the path a potential customer takes, from first becoming aware of a problem to making a final purchase decision.

Page views count the total number of times a page on your website is loaded. This metric is a key indicator of your site's overall traffic.

A Target Account List (TAL) is a focused list of high-value companies that a business specifically aims to convert into customers.

A System of Record (SoR) is the authoritative data source for a specific type of data. It acts as the single source of truth for an organization.

Going dark is when a once-responsive prospect suddenly stops all communication, leaving you wondering what went wrong.

SQL (Structured Query Language) is the standard language for managing and querying data within relational databases.

Learn about B2B data erosion, including causes of B2B data decay, strategies to combat data erosion, & measuring the impact of data erosion.

A positioning statement is a concise description of your target market and how your product or service uniquely fills their needs.

A Statement of Work (SoW) is a document that outlines a project's scope, deliverables, and timeline. It acts as a contract between parties.

A marketing attribution model is a framework for assigning credit to the marketing touchpoints that lead a customer to convert.

Monthly Recurring Revenue (MRR) is the predictable, recurring income a business expects to receive each month from all active subscriptions.

Email deliverability is the ability for your emails to successfully land in your recipients' inboxes instead of their spam folders.

A go-to-market (GTM) strategy is an action plan that outlines how a company will reach target customers and achieve a competitive advantage.

Data visualization is the practice of translating information into a visual context, like a map or graph, to make data easier to understand.

Learn about batch processing, including benefits of batch processing, best practices for implementation, & common use cases.

Process Builder is a Salesforce automation tool that lets you create 'if/then' business processes with a user-friendly visual interface.

Video email involves embedding a short video directly into an email. This lets recipients watch your message without leaving their inbox.

Demand capture is the strategy of engaging potential customers who are already actively looking for a solution that your company provides.

Sales and marketing alignment means both teams work in sync, sharing goals and data to boost lead quality, conversions, and company revenue.

DevOps is a culture and set of practices that merges software development (Dev) and IT operations (Ops) to shorten development cycles.

Learn about B2C2B, including how B2C2B transforms sales, key strategies for B2C2B success, & differences between B2C2B and B2B2C.

Learn about business intelligence, including key components of business intelligence, the role of BI in decision making, business intelligence tools and techniques.

Dynamic data is information that updates in real-time. Unlike static data, it reflects the most current state of information automatically.

Precision targeting is a marketing strategy that uses data to identify and reach a highly specific audience most likely to convert.

Revenue Operations KPIs are quantifiable metrics that track the performance, efficiency, and health of a company's revenue-generating engine.

Consumer buying behavior is the study of how individuals select, buy, and use products and services to satisfy their needs and desires.

LinkedIn Sales Navigator is a premium tool helping sales teams find and engage with the right leads and accounts on the LinkedIn network.

Customer Retention Rate (CRR) is the metric that measures the percentage of customers a company has kept over a specific period of time.

Affiliate marketing is a performance-based model where affiliates earn a commission for promoting another company’s products or services.

A Customer Data Platform (CDP) is software that gathers and organizes customer data from various touchpoints into a single, unified profile.

Customer Acquisition Cost (CAC) is the total cost a business spends to gain a new customer. It includes all sales and marketing expenses.

Marketing analytics involves measuring and analyzing marketing data to understand campaign performance and improve return on investment (ROI).

User-generated content (UGC) refers to any form of content, like images, videos, or text, created and shared by users on online platforms.

Learn about B2B contact base, including building an effective B2B contact base, & strategies for expanding your contact base.

Sales enablement technology refers to software and tools that equip sales teams with the resources they need to close more deals efficiently.

Average Order Value (AOV) tracks the average dollar amount spent each time a customer places an order on your website or mobile app.

A Representational State Transfer (REST) API is a web service that uses a simple, stateless architecture for systems to communicate online.

Performance monitoring involves collecting and analyzing data to track a system's operational health and efficiency, ensuring it meets set standards.

Pay-per-click (PPC) is an internet advertising model where businesses pay a fee each time one of their online ads is clicked by a user.

Sales training is the process of honing a salesperson's skills and knowledge to enhance their effectiveness and drive sales success.

A hybrid sales model blends traditional and digital sales methods to engage customers across multiple channels and buying preferences.

An AI sales script generator is a tool that uses artificial intelligence to create personalized sales scripts for any outreach scenario.

Cohort analysis is a behavioral analytics tool that groups users with common traits to track their actions and engagement over time.

Sales objections are reasons or concerns raised by a potential customer as to why they are hesitant or unwilling to make a purchase.

The awareness stage is the first step in the buyer's journey, where a potential customer realizes they have a problem or an opportunity to explore.

Overcoming objections is the process of addressing and resolving a prospect's concerns or hesitations to move a sale forward.

XML (Extensible Markup Language) is a markup language for encoding documents in a format that is both human-readable and machine-readable.

Call analytics is the practice of analyzing phone call data to extract insights, track key metrics, and improve overall business performance.

Omnichannel marketing creates a seamless, unified customer experience by integrating a company's various communication and sales channels.

A Content Delivery Network (CDN) is a system of distributed servers that deliver web content to users based on their geographic location.

Inbound lead generation is the process of attracting potential customers to your business with valuable content and tailored experiences.

Learn about buyer, including identifying your ideal buyer, understanding buyer's journey, & evaluating buyer decision processes.

Learn about B2B demand generation, including strategies for effective B2B demand generation, & key components of a demand generation program.

A trusted advisor is an expert who builds a deep client relationship by consistently prioritizing their best interests over any single transaction.

Learn about break-even, including calculating your break-even point, importance of break-even analysis, & break-even analysis vs. profit margins.

Multi-touch attribution is a marketing analytics method that credits multiple touchpoints on the customer journey for a conversion.

A firewall is a digital barrier that protects a network by monitoring and controlling traffic, blocking unauthorized access and malicious content.

Closed opportunities are potential deals that have concluded. They are categorized as either 'closed-won' (a sale was made) or 'closed-lost'.

A sales demo is a presentation where a sales rep shows a prospect how a product or service works and solves their specific problems.

Tokenization is the process of breaking down text into smaller units called tokens, such as words or characters, for AI to process.

Customer loyalty is a customer’s devotion to a brand, shown by their repeat purchases and engagement, driven by positive experiences and trust.

AI data enrichment uses artificial intelligence to automatically enhance and update raw data, making it more complete, accurate, and valuable.

Learn about brag book, including crafting your outstanding brag book, essential components of a brag book, & brag book vs. resume: unveiling the differences.

Workflow automation uses rule-based logic to run a sequence of tasks that would otherwise require manual human effort to complete.

Learn about behavioral analytics, including implementing behavioral analytics successfully, & key metrics in behavioral analytics.