Customer Retention Rate

A drip campaign is a series of automated messages sent to prospects or customers over time to nurture leads and drive engagement.

Learn about business process management, including benefits of implementing BPM, steps to effective BPM, common BPM mistakes to avoid, & BPM tools and software.

A go-to-market (GTM) strategy is an action plan that outlines how a company will reach target customers and achieve a competitive advantage.

A Sales Manager leads a sales team, setting goals, analyzing performance, and developing strategies to drive revenue and meet targets.

Customer segmentation is dividing customers into groups based on shared traits. This allows for more targeted and effective marketing efforts.

A soft sell is a low-pressure sales tactic that uses subtle persuasion and relationship-building to gently guide customers toward a purchase.

Account-Based Sales Development (ABSD) is a focused strategy where SDRs target key stakeholders within specific, high-value accounts.

Customer Retention Cost (CRC) is the total amount a company spends to keep an existing customer over a certain period of time.

A Content Delivery Network (CDN) is a system of distributed servers that deliver web content to users based on their geographic location.

Sales team management is the process of leading, coaching, and motivating a sales team to achieve its sales goals and drive revenue growth.

Intent-based leads are potential customers whose online actions—like searches or content engagement—signal a clear interest in buying a solution.

Sales automation uses software to streamline and automate repetitive, manual sales tasks, freeing up reps to focus on selling.

Data cleansing, or data scrubbing, is the process of detecting and correcting inaccurate records from a dataset to improve data quality.

A demand generation framework is a strategic process for creating awareness and interest in your product, ultimately driving new business.

LPI, or Lead Per Inquiry, is a key metric that measures how many leads are generated from each inquiry in a marketing campaign.

Learn about bad leads, including identifying bad leads, warning signs of bad leads, impact of bad leads on sales, & strategies to minimize bad leads.

NoSQL ("Not only SQL") databases offer a flexible alternative to relational models, excelling at managing large and unstructured data sets.

Inside sales metrics are quantifiable measures used to track the performance, activities, and effectiveness of an internal sales team.

The marketing mix is the set of marketing tools a company uses to sell products, defined by the 4Ps: Product, Price, Place, and Promotion.

Warm calling is contacting prospects with a prior connection, like a referral or social media interaction, to make your outreach more relevant.

Internal signals are data points from your own systems, like website visits or product usage, that indicate a customer's buying intent.

Voice broadcasting is an automated system that delivers a pre-recorded voice message to a large list of phone numbers simultaneously.

A firewall is a digital barrier that protects a network by monitoring and controlling traffic, blocking unauthorized access and malicious content.

Enrichment is the process of adding third-party data to your existing customer profiles to get a more complete picture of your leads.

The awareness stage is the first step in the buyer's journey, where a potential customer realizes they have a problem or an opportunity to explore.

A buying committee is a group of stakeholders within an organization who are jointly responsible for making major purchasing decisions.

Data warehousing is the process of storing and managing large sets of data from various sources for business intelligence and reporting purposes.

CRM analytics is the process of analyzing data from your CRM to uncover insights that help you better understand and serve your customers.

Contract management is the process of creating, executing, and analyzing contracts to maximize performance and minimize financial risk.

Inbound sales attracts interested prospects who've engaged with your brand, letting sales reps connect with warm leads instead of cold outreach.

A competitive landscape is an analysis of your direct and indirect competitors, revealing their strengths, weaknesses, and market positioning.

Sales pipeline reporting is the process of analyzing sales data to track progress, identify bottlenecks, and forecast future revenue.

An Account Development Representative (ADR) identifies and qualifies new business opportunities, creating a pipeline for account executives.

Learn about brag book, including crafting your outstanding brag book, essential components of a brag book, & brag book vs. resume: unveiling the differences.

Event marketing is a strategy where brands engage directly with target audiences through live events like trade shows, conferences, or webinars.

Predictive lead generation uses data and AI to find prospects most likely to buy, helping teams focus their efforts on high-value leads.

Conversion rate is the percentage of visitors who complete a desired goal, like a purchase or sign-up, out of the total number of visitors.

Digital Rights Management (DRM) is technology that controls access to copyrighted digital content, restricting its use, modification, and distribution.

A talk track is a script that guides sales reps during calls. It ensures they cover key points and maintain a consistent message with prospects.

Compliance testing ensures a product or system adheres to specific regulations, standards, or policies set by governing bodies or organizations.

Hot leads are prospective customers who have shown significant interest and are ready to buy, making them a top priority for sales teams.

Integration testing is a software testing phase where individual modules are combined and tested together to verify their interaction.

A Single Page Application (SPA) is a web app that interacts with the user by dynamically rewriting the current page rather than loading new pages.

Warm outbound is a sales strategy for contacting prospects who've shown interest in your brand through prior engagement, like website visits.

A sales demonstration is a presentation showing a prospect how a product or service works and how it can solve their specific problems.

A buying signal is any action from a prospect that indicates they are interested in making a purchase, helping sales teams prioritize leads.

A Virtual Private Cloud (VPC) is a secure, isolated section of a public cloud. It lets you provision your own logically isolated resources.

A custom API integration is a bespoke connection between software, enabling them to communicate and share data to meet unique business requirements.

The sales pipeline velocity formula is a key metric that measures how quickly deals move through your pipeline and turn into revenue.

Data-driven marketing uses customer data to inform marketing decisions, optimize campaigns, and deliver personalized experiences to consumers.

Loyalty programs are marketing strategies designed to reward repeat customers. They offer incentives like discounts or exclusive access to encourage retention.

A hard sell is an aggressive sales technique that uses high-pressure tactics to push a customer into making an immediate purchase decision.

Video selling uses personalized video messages to engage prospects, build rapport, and guide them through the sales funnel to close more deals.

“No Spam” is a commitment to sending only relevant, solicited messages. It means avoiding bulk, unwanted emails to respect the recipient's inbox.

Customer engagement is the ongoing, value-driven relationship a business builds with its customers to foster brand loyalty and awareness.

Multi-threading allows a single CPU core to run multiple independent threads (or tasks) at the same time, boosting efficiency and performance.

CPQ (Configure, Price, Quote) software is a sales tool for creating accurate, configurable quotes for complex products and services.

Adobe Analytics is a leading web analytics solution for gaining real-time insights into user activity across websites and mobile applications.

Revenue Operations (RevOps) is a business function that aligns a company's sales, marketing, and customer service teams to drive predictable revenue.

Omnichannel marketing creates a seamless, unified customer experience by integrating a company's various communication and sales channels.

Sales and marketing alignment means both teams work in sync, sharing goals and data to boost lead quality, conversions, and company revenue.

A sales pitch is a persuasive presentation of a product or service, aimed at convincing a potential customer to make a purchase.

Return on Marketing Investment (ROMI) measures the revenue generated by a marketing campaign relative to the cost of that campaign.

De-duping, or data deduplication, is the process of eliminating duplicate copies of data within a dataset to improve accuracy and save space.

Sales metrics are quantifiable data points that track and measure a sales team's performance against specific goals and objectives.

Net new business is revenue from customers who have never purchased from your company before. It’s a crucial indicator of sustainable growth.

A closed question is a type of query that elicits a simple, often one-word answer like 'yes' or 'no,' or a specific, factual response.

Search Engine Marketing (SEM) is a digital marketing strategy that uses paid tactics to increase a website's visibility in search engine results.

Customer relationship marketing is a strategy for building lasting connections with customers to foster long-term loyalty and engagement.

AI in sales uses smart technology to automate repetitive tasks, analyze customer data, and help sales reps close deals more efficiently.

Average Customer Life is the average time someone remains a customer. It's a key metric for predicting revenue and measuring customer loyalty.

Lead response time is the duration between a potential customer showing interest and your team's first point of contact with them.

Lead generation is the process of identifying and cultivating potential customers for a business's products or services.

An objection is an explicit expression by a prospect that presents a barrier to moving forward in the sales process.

A lead list is a curated database of potential customers (leads) with contact information and other key data for sales and marketing outreach.

Sales workflows are a set of automated actions that streamline the sales process, helping teams engage leads consistently and close deals faster.

A decision-maker is an individual with the authority to make significant choices for a company, especially regarding purchases or strategy.

Sales coaching is a process where managers help reps improve their skills and performance through personalized feedback, training, and guidance.

Sales compensation is the total pay a salesperson receives, including salary, commissions, and bonuses, structured to motivate performance.

Regression testing ensures that new code changes don’t negatively impact existing features. It's a key step to maintain software quality after updates.

Account View-Through Rate (AVTR) is the percentage of target accounts that see an ad and later visit your website without clicking on it.

Edge locations are globally distributed data centers that cache content close to users, reducing latency and delivering web content much faster.

AppExchange is Salesforce's cloud marketplace, offering a vast ecosystem of apps and expert services to extend Salesforce functionality.

Learn about buyer behavior, including understanding the buyer's journey, influencing factors in buyer behavior, & buyer behavior and marketing strategy.

Latency is the delay between a user's action and a system's response. It's the time it takes for a data packet to travel to its destination.

A Customer Data Platform (CDP) centralizes customer data from all sources to create a complete, unified profile for each individual customer.

Low-hanging fruit are the most obvious and easy-to-tackle tasks or goals that provide a quick, valuable return for minimal effort.

Sales funnel metrics are key data points that track how effectively you're moving potential customers from awareness to a final purchase.

Closed Won is a CRM status for a sales deal that has been successfully concluded, resulting in a signed contract and a new customer.

Rapport building is the process of establishing a connection and mutual understanding with someone, creating a foundation of trust and affinity.

Stress testing is a type of software testing that determines a system's robustness by pushing it beyond its normal operational capacity.

Affiliate marketing is a performance-based model where affiliates earn a commission for promoting another company’s products or services.

A Request for Information (RFI) is a formal process for gathering information from potential suppliers before issuing a more detailed proposal.

Git is a distributed version control system that tracks changes in code, allowing developers to collaborate and manage project history effectively.

Yield management is a dynamic pricing strategy that adjusts prices based on demand to maximize revenue from a fixed, perishable inventory.

Email personalization uses subscriber data—like their name, interests, or past behavior—to create highly relevant and targeted email campaigns.

Account mapping is comparing your customer list with a partner's to find common prospects and unlock new sales opportunities.

Load balancing is the practice of distributing incoming network traffic across a group of backend servers, ensuring no single server is overworked.

Omnichannel sales is a strategy that integrates all physical and digital sales channels to create a seamless, unified customer experience.

Inside sales is a remote sales process where reps sell products or services via phone, email, and other digital tools instead of in person.