Buyer's Journey

Lead enrichment software adds crucial data to your leads, like contact info and firmographics, to help you better understand and engage them.

Learn about rapport building, including the principles of effective rapport building, & techniques for establishing rapport.

Conversational intelligence (CI) is AI technology that analyzes customer conversations to find insights that help sales and support teams improve.

Deal closing is the final step in a sales cycle. It's when a prospect signs a contract and officially converts into a paying customer.

Direct-to-Consumer (DTC) is a business model where companies sell products directly to customers, bypassing traditional retail middlemen.

Learn about sales funnel, including stages of a sales funnel, crafting an effective sales funnel, sales funnel vs. sales pipeline.

A field sales representative, or outside sales rep, travels to meet prospects in person, selling products or services directly within their territory.

Learn about B2B intent data providers, including evaluating intent data quality, leveraging intent data for growth, & B2B intent data: key providers comparison.

Learn about payment gateways, including how payment gateways work, benefits of payment gateways, & challenges of implementing payment gateways.

ClickFunnels is a popular online tool that lets entrepreneurs easily build sales funnels to guide potential customers through the buying process.

Learn about sales key performance indicators, including identifying crucial sales KPIs, & establishing effective sales KPI goals.

Email personalization uses subscriber data—like their name, interests, or past behavior—to create highly relevant and targeted email campaigns.

Integration testing is a software testing phase where individual modules are combined and tested together to verify their interaction.

Direct sales involves selling products directly to consumers in a non-retail setting, such as at home, online, or person-to-person.

CRM hygiene involves regularly cleaning and updating your customer data to ensure your CRM system remains a powerful and reliable tool.

Learn about WordPress, including understanding WordPress features, benefits of using WordPress, comparing WordPress and other CMS, and essential WordPress plugins.

Learn about sales kickoff, including planning a successful sales kickoff, key elements of a sales kickoff, & sales kickoff vs. regular sales meetings.

Data privacy is an individual's right to control their personal information, including how it's collected, processed, stored, and shared.

Learn about self-service SaaS model, including benefits of the self-service model, & key features of a successful self-service SaaS.

Learn about sales enablement platform, including key features of sales enablement platforms, & selecting the right sales enablement platform.

Learn about sales acceleration, including key concepts in sales acceleration, techniques for boosting sales, & role of technology in acceleration.

Channel marketing is a strategy where a company sells its products or services through third-party partners, like resellers or affiliates.

AppExchange is Salesforce's cloud marketplace, offering a vast ecosystem of apps and expert services to extend Salesforce functionality.

Learn about QA, including understanding QA in outbound sales, benefits of implementing QA, best practices for QA, and tools for effective QA.

Lead conversion is the process of turning a prospect into a customer by getting them to complete a desired action, such as making a purchase.

Learn about ballpark, including estimating with ballpark figures, understanding ballpark estimates in sales, & ballpark estimates vs. precise quotes.

CRM integration connects your CRM software with other tools, creating a unified system for all your customer data and business processes.

Learn about sales training, including benefits of sales training, essential components of effective sales training, & sales training vs. sales coaching.

Learn about net promoter score, including calculating your net promoter score, improving your net promoter score, & net promoter score: pros and cons.

Learn about sales demonstration, including preparing for a successful sales demo, crafting an engaging sales pitch, sales demo vs. sales presentation.

Learn about virtual private cloud, including benefits of using virtual private cloud, & setting up your virtual private cloud.

Learn about on-premise CRM, including benefits of on-premise CRM, cloud vs. on-premise CRM: a comparison, & implementing an on-premise CRM solution.

Learn about mobile optimization, including understanding its importance, best practices, common mistakes, & future trends.

Learn about psychographics in marketing, including understanding it, crafting psychographic profiles, & psychographics vs. demographics.

Learn about salesforce object query language (SOQL), including its definition, key features, syntax, best practices, and examples of querying data in salesforce.

An account is a company or organization that you're targeting for sales. It can be a prospective, current, or even a past customer.

Learn about open rate, including maximizing your open rate, factors influencing open rates, & open rate vs. click-through rate.

Learn about marketing mix, including components of a marketing mix, balancing the 4 Ps for success, & importance of target market in marketing mix.

Dark social is the sharing of content through private channels like messaging apps or email. This traffic is hard to track as it lacks referral data.

Learn about user experience, including principles of user experience design, & enhancing user experience: best practices.

Churn, also known as customer attrition, is the rate at which customers stop doing business with a company over a given period.

A buying signal is any action from a prospect that indicates they are interested in making a purchase, helping sales teams prioritize leads.

Inbound sales attracts interested prospects who've engaged with your brand, letting sales reps connect with warm leads instead of cold outreach.

Contact data is the set of details, like names, emails, and phone numbers, used to get in touch with a person or business for outreach.

Direct mail is a marketing method where businesses send physical promotional materials directly to potential customers' mailboxes.

A dialer is software that automatically dials phone numbers for agents, boosting call efficiency and connecting them to live prospects faster.

Inside sales metrics are quantifiable measures used to track the performance, activities, and effectiveness of an internal sales team.

Learn about time on site, including the importance of time on site, benefits of monitoring time on site, & strategies to improve time on site.

Buyer’s remorse is the sense of regret or anxiety that can arise after making a purchase, often questioning if it was the right decision.

A Customer Relationship Management (CRM) system is a tool that centralizes customer data to help manage interactions and nurture relationships.

Cloud storage is a service model where data is stored on remote servers and accessed from the internet, rather than on a local drive.

Data appending is the process of adding new data fields to your existing database records to enrich and complete your information.

Learn about sales dashboard, including designing your sales dashboard, key metrics for sales dashboards, & sales dashboard vs. CRM system.

Learn about B2B demand generation, including strategies for effective B2B demand generation, & key components of a demand generation program.

Learn about target account list, including building your target account list, key benefits of a target account list, & strategies for prioritizing accounts.

Learn about B2B sales, including key strategies for B2B success, types of B2B sales models, & B2B vs. B2C sales: understanding the differences.

Learn about website visitor tracking, including benefits of website visitor tracking, key metrics to monitor, & implementing visitor tracking ethically.

Learn about RESTful API, including benefits of RESTful APIs, comparing RESTful APIs and SOAP, & key features of RESTful APIs.

Learn about marketing qualified opportunity, including identifying marketing qualified opportunities, & key elements of successful identification.

Account-Based Analytics measures engagement and impact across target accounts, not just individual leads, to guide B2B sales and marketing efforts.

Learn about sales coach, including qualities of an effective sales coach, the importance of sales coaching, & sales coaching vs. sales managing.

Learn about nurture campaign, including key elements of a nurture campaign, & steps to launching a successful nurture campaign.

Learn about sales compensation, including types of sales compensation plans, key components of effective compensation, & sales compensation vs. base salary.

Internal signals are data points from your own systems, like website visits or product usage, that indicate a customer's buying intent.

Learn about qualified lead, including identifying qualified leads, criteria for lead qualification, & qualified vs. unqualified leads.

An API (Application Programming Interface) is a software intermediary that allows two applications to talk to each other and exchange information.

Contact discovery is the process of finding accurate contact details for potential leads, including names, emails, phone numbers, and job titles.

LinkedIn InMail messages are a premium feature that lets you directly message any LinkedIn member, even if you're not connected to them.

Learn about sales intelligence, including key benefits of sales intelligence, harnessing data for sales success, & sales intelligence tools comparison.

Lightning Components is a UI framework for building dynamic web apps for mobile and desktop devices on the Salesforce Lightning Platform.

Learn about SEM, including how it works, benefits, strategies, measuring success, and tips to maximize your search engine marketing efforts.

An enterprise is a large-scale organization, often a corporation, defined by its complex structure and substantial number of employees.

Digital Rights Management (DRM) is technology that controls access to copyrighted digital content, restricting its use, modification, and distribution.

Learn about business continuity, including understanding key components, steps to ensure continuity, common challenges, & best practices.

Learn about sales territory management, including strategies for effective territory management, & key benefits of optimizing territories.

Learn about robotic process automation, including benefits of robotic process automation, & implementing RPA in outbound sales.

Enterprise Resource Planning (ERP) is a system of integrated software that businesses use to manage and automate their core day-to-day processes.

Learn about BAB formula, including implementing BAB in sales strategies, crafting an effective BAB pitch, & comparing BAB with other sales frameworks.

Learn about sales enablement content, including crafting compelling sales enablement content, & essential components of effective sales content.

The lead qualification process is how you determine which prospects are most likely to become customers by evaluating them against specific criteria.

Learn about targeted marketing, including benefits of targeted marketing, key strategies for effective targeting, & targeted marketing vs. mass marketing.

The Dark Funnel describes customer buying activities that are untrackable by companies, such as private chats and word-of-mouth referrals.

Learn about below the line, including key strategies for below the line marketing, & distinguishing above and below the line tactics.

Learn about payment processors, & including I understand your requirements. Here are four headings that you could use for your article:.

A hybrid sales model blends traditional and digital sales methods to engage customers across multiple channels and buying preferences.

Learn about prospecting, including strategies for effective prospecting, key principles of successful prospecting, prospecting vs. lead generation.

Learn about single page applications, including benefits of single page applications, key features of SPAs, how to build SPAs, & common mistakes in SPAs.

Learn about brand equity, including understanding its importance, building strong brand equity, measuring brand equity, & real-world applications.

Learn about marketing attribution model, including types of marketing attribution models, & key benefits of attribution modeling.

Learn about needs assessment, including steps for conducting needs assessment, key components of needs assessment, & needs assessment vs. demand analysis.

Customer churn rate is the percentage of subscribers or customers who cancel their service with a company during a given time frame.

A knowledge base is a self-serve online library of information about a product, service, department, or topic.

Custom Metadata Types store application configurations as metadata. This makes them easily deployable between different Salesforce environments.

Learn about marketing analytics, including key benefits of marketing analytics, & strategies for effective marketing analytics.

A Customer Data Platform (CDP) centralizes customer data from all sources to create a complete, unified profile for each individual customer.

Learn about progressive web apps, including how to develop a PWA, benefits of progressive web apps, PWAs vs native apps, & essential PWA features.

Learn about marketing metrics, including understanding marketing metrics, keys to effective marketing measurement, & marketing metrics vs. sales metrics.

Lead generation is the process of identifying and cultivating potential customers for a business's products or services.

Learn about personalization in sales, including strategies for effective personalization, & key benefits of sales personalization.

A Digital Sales Room is a private online space where sellers share all relevant content with buyers to streamline the sales cycle.