Brand Loyalty

Data-driven marketing uses customer data to inform marketing decisions, optimize campaigns, and deliver personalized experiences to consumers.

A demand generation framework is a strategic process for creating awareness and interest in your product, ultimately driving new business.

The customer lifecycle is the journey a person takes from first becoming aware of your brand to becoming a loyal, repeat customer.

Learn about ballpark, including estimating with ballpark figures, understanding ballpark estimates in sales, & ballpark estimates vs. precise quotes.

Website visitor tracking collects and analyzes data on user behavior to understand their journey and improve the overall user experience.

The buying cycle is the journey a customer takes from first realizing they have a need to making the final purchase decision.

Employee engagement is the emotional commitment an employee has to their organization, motivating them to contribute to the company's success.

A Customer Data Platform (CDP) centralizes customer data from all sources to create a complete, unified profile for each individual customer.

Ad-hoc reporting is the creation of one-off reports to answer specific business questions as they arise, providing instant, targeted insights.

Sales Operations KPIs are measurable metrics that track the efficiency and effectiveness of a sales team's operational processes.

Demand capture is the strategy of engaging potential customers who are already actively looking for a solution that your company provides.

Learn about B2B intent data providers, including evaluating intent data quality, leveraging intent data for growth, & B2B intent data: key providers comparison.

Customer churn rate is the percentage of subscribers or customers who cancel their service with a company during a given time frame.

Generic keywords are broad search terms that lack specific details like brand or location. They attract a wide audience with less specific intent.

Loss aversion is our tendency to feel the sting of a loss more acutely than the pleasure of an equivalent gain.

Territory management is the process of segmenting customers into groups by geography or other factors to optimize sales efforts and resources.

Referral marketing is a strategy that incentivizes existing customers to recommend a company's products or services to their personal network.

Inbound sales attracts interested prospects who've engaged with your brand, letting sales reps connect with warm leads instead of cold outreach.

Targeted marketing focuses on specific consumer groups whose needs align with your product, allowing for more personalized and effective messaging.

Voice search optimization is the process of optimizing your content, SEO, and online listings to appear in and rank for voice-based searches.

Lead generation tactics are the strategies and methods used to attract potential customers and convert them into leads for your sales team.

The FAB technique is a sales framework connecting product features to advantages and then to the specific benefits for the customer.

A sales demonstration is a presentation showing a prospect how a product or service works and how it can solve their specific problems.

Marketing attribution is the process of identifying which touchpoints contribute to a conversion and assigning value to each of them.

Sales operations analytics is the practice of analyzing sales data to improve the efficiency and effectiveness of the entire sales process.

Inbound lead generation is the process of attracting potential customers to your business with valuable content and tailored experiences.

A Software Development Kit (SDK) is a set of tools that allows developers to create applications for a specific software package or platform.

Personalization in sales means tailoring outreach to a prospect's specific needs, interests, and context to make communication more relevant.

Search Engine Marketing (SEM) is a digital marketing strategy that uses paid tactics to increase a website's visibility in search engine results.

A Statement of Work (SoW) is a document that outlines a project's scope, deliverables, and timeline. It acts as a contract between parties.

Remote sales is selling from a distance. Reps use digital tools to connect with prospects and close deals without meeting them in person.

A lead list is a curated database of potential customers (leads) with contact information and other key data for sales and marketing outreach.

A sales dialer is software that automates outbound calling for sales teams, allowing reps to connect with more prospects in less time.

A sales lead is a potential customer—an individual or organization that has shown interest in your company's products or services.

Data encryption translates data into another form, or code, so that only people with access to a secret key or password can read it.

Functional testing verifies that software performs its intended functions as specified in the requirements, ensuring it works as users expect.

Learn about B2B sales process, including key components of B2B sales processes, & crafting an effective B2B sales strategy.

Sales training is the process of honing a salesperson's skills and knowledge to enhance their effectiveness and drive sales success.

Digital Rights Management (DRM) is technology that controls access to copyrighted digital content, restricting its use, modification, and distribution.

AppExchange is Salesforce's cloud marketplace, offering a vast ecosystem of apps and expert services to extend Salesforce functionality.

Video email involves embedding a short video directly into an email. This lets recipients watch your message without leaving their inbox.

Marketing automation uses software to automate repetitive marketing tasks, such as email marketing, social media posting, and ad campaigns.

Guided selling simplifies complex sales by giving reps step-by-step instructions and data-driven recommendations to close deals faster.

User-generated content (UGC) refers to any form of content, like images, videos, or text, created and shared by users on online platforms.

Product recommendations are a marketing strategy that uses customer data to suggest relevant products, boosting sales and customer engagement.

Cross-Site Scripting (XSS) is a web security vulnerability that allows attackers to inject malicious scripts into trusted websites.

Closed Lost is a sales term for a deal that didn't go through. The prospect decided not to buy, or the sales team disqualified them.

Shipping solutions are services or software that streamline the logistics of getting products to customers, from label printing to final delivery.

Customer centricity is a business approach that puts the customer at the heart of every decision, aiming to build loyalty and long-term value.

X-Sell, or cross-selling, is a sales strategy of selling additional, related products or services to an existing customer base.

Customer experience (CX) is a customer's total perception of your business, based on every interaction across the entire customer lifecycle.

Sales pipeline reporting is the process of analyzing sales data to track progress, identify bottlenecks, and forecast future revenue.

Customer Retention Rate (CRR) is the metric that measures the percentage of customers a company has kept over a specific period of time.

Chatbots are AI-powered programs that simulate human conversation. They interact with users via text or voice, typically for customer support.

“End of Quarter” (EOQ) refers to the final weeks of a business quarter when sales teams rush to meet quotas, often leading to a flurry of deals.

Net new business is revenue from customers who have never purchased from your company before. It’s a crucial indicator of sustainable growth.

Marketo is a marketing automation platform used by B2B marketers to manage lead generation, nurturing, email marketing, and analytics.

Email deliverability is the ability for your emails to successfully land in your recipients' inboxes instead of their spam folders.

Logo retention is a key B2B metric that measures a company's ability to retain its customers, or 'logos,' over a specific period.

Key accounts are a company's most valuable customers, vital due to their significant revenue contribution and strategic importance for growth.

A sales coach is a mentor who trains and guides sales reps to enhance their skills, boost performance, and ultimately close more deals effectively.

AI in sales uses smart technology to automate repetitive tasks, analyze customer data, and help sales reps close deals more efficiently.

“No Spam” is a commitment to sending only relevant, solicited messages. It means avoiding bulk, unwanted emails to respect the recipient's inbox.

Tokenization is the process of breaking down text into smaller units called tokens, such as words or characters, for AI to process.

The Dark Funnel describes customer buying activities that are untrackable by companies, such as private chats and word-of-mouth referrals.

GPCTBA/C&I is a sales qualification framework for understanding a prospect's goals, plans, challenges, timeline, budget, and authority.

Infrastructure as a Service (IaaS) is a cloud computing service that offers essential compute, storage, and networking resources on-demand.

Learn about buyer intent, including understanding buyer intent signals, strategies to capture buyer intent, & buyer intent vs. customer interest.

Accounts Payable (AP) is the money a company owes its suppliers for goods or services bought on credit. It's listed as a current liability.

Learn about B2B data solutions, including unlocking the power of B2B data, & key components of effective B2B data solutions.

Mobile app analytics involves collecting and analyzing data from mobile apps to understand user behavior and optimize the app's performance.

Salesforce Object Query Language (SOQL) is a query language used to search your organization's Salesforce data for specific information.

Net 30 is a common payment term where a client has 30 calendar days from the invoice date to pay for goods or services in full.

Sales enablement technology refers to software and tools that equip sales teams with the resources they need to close more deals efficiently.

API security is the practice of protecting application programming interfaces from attacks, preventing data breaches and unauthorized access.

The marketing funnel is a model illustrating the path potential customers take, from initial awareness to making a purchase.

Sales Engineers blend deep technical knowledge with sales acumen, demonstrating a product's value and solving customer problems to drive revenue.

The C-suite, or C-level, refers to a company's most senior executives. Their titles usually start with 'Chief,' such as CEO, CFO, or CTO.

Omnichannel sales is a strategy that integrates all physical and digital sales channels to create a seamless, unified customer experience.

A Sales Manager leads a sales team, setting goals, analyzing performance, and developing strategies to drive revenue and meet targets.

Digital contracts are legally binding agreements created, signed, and stored electronically, offering a faster, more secure alternative to paper.

Technographics is data that outlines a company’s technology stack, helping B2B teams identify prospects based on the software and hardware they use.

Consultative selling is a sales approach where a salesperson acts as an advisor, focusing on understanding and solving a customer's specific needs.

Learn about B2B data, including sources and types of B2B data, leveraging B2B data for sales success, & ensuring the accuracy of B2B data.

A cold email is an initial outreach sent to a potential customer with whom you've had no prior contact, aiming to introduce your business.

Clustering is the technique of grouping similar items. In sales, it means segmenting leads by shared traits to better personalize outreach.

Lead generation software helps businesses automate finding and capturing potential customers' contact information to build sales pipelines.

Trade shows are events where companies in a specific industry showcase their latest products and services to find new customers and partners.

CCPA compliance is adhering to the California Consumer Privacy Act, a law that grants consumers more control over their personal data.

The open rate is the percentage of recipients who opened an email. It's a primary indicator of a subject line's effectiveness.

A sales pitch is a persuasive presentation of a product or service, aimed at convincing a potential customer to make a purchase.

De-duping, or data deduplication, is the process of eliminating duplicate copies of data within a dataset to improve accuracy and save space.

Dynamic territories are fluid sales assignments that adjust based on real-time data, ensuring reps can focus on the highest-value accounts.

Sales engagement is the sum of all interactions between a seller and a prospect, aimed at building a relationship and moving a deal forward.

High availability (HA) describes a system's capacity to function continuously with minimal downtime, ensuring consistent operational performance.

A performance plan is a formal document outlining an employee's goals, expectations, and metrics for success over a specific period.

Intent-based leads are potential customers whose online actions—like searches or content engagement—signal a clear interest in buying a solution.

Custom Metadata Types store application configurations as metadata. This makes them easily deployable between different Salesforce environments.

Lead enrichment adds third-party data to your raw lead lists, creating fuller prospect profiles for more effective and personalized outreach.

User Experience (UX) refers to a person's overall feelings and perceptions while interacting with a product, system, or service.