Process automation is the use of software and technologies to automate business processes and functions, aiming to achieve defined organizational goals such as producing a product, hiring and onboarding employees, or providing customer service. It is a key component in digital transformation journeys and is most suitable for repetitive tasks with formalized steps, sequences, and rules. Process automation technologies include Robotic Process Automation (RPA), workflow automation, and intelligent process automation (IPA), among others.
Process automation can be broadly categorized into two main types: Robotic Process Automation (RPA) and Workflow Automation. RPA involves the use of software bots to automate repetitive tasks and interactions within business systems. Examples of RPA include automating data entry, extraction tasks, and processing transactions. Workflow Automation, on the other hand, focuses on automating specific tasks within an entire workflow, following predefined business rules. Examples include streamlining employee onboarding processes and automating invoice generation.
Each type of process automation offers unique benefits. RPA increases speed and efficiency, leading to more agile business structures, improved compliance, and reduced manual process burdens. Workflow Automation enhances operational efficiency, resulting in faster cycle times, higher first-time-right rates, and improved collaboration across the organization.
Automation presents several challenges that businesses must address to ensure successful implementation.
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