User Testing

Cross-Site Scripting (XSS) is a web security vulnerability that allows attackers to inject malicious scripts into trusted websites.

Marketing metrics are quantifiable values that marketing teams use to measure and track the performance of their campaigns and efforts.

Ramp-up time is the period a new hire takes to get fully up to speed and become a productive member of your go-to-market team.

A value statement is a clear, concise declaration of the unique benefits a company provides to its customers, outlining its core purpose.

Hot leads are prospective customers who have shown significant interest and are ready to buy, making them a top priority for sales teams.

A hybrid sales model blends traditional and digital sales methods to engage customers across multiple channels and buying preferences.

LinkedIn InMail messages are a premium feature that lets you directly message any LinkedIn member, even if you're not connected to them.

A sales intelligence platform is software that provides sales teams with data and insights about prospects to help them sell more effectively.

A sales stack is the suite of tech tools—from CRMs to prospecting software—that sales reps use to close deals faster and more efficiently.

Account mapping is comparing your customer list with a partner's to find common prospects and unlock new sales opportunities.

Marketing analytics involves measuring and analyzing marketing data to understand campaign performance and improve return on investment (ROI).

Customer engagement is the ongoing, value-driven relationship a business builds with its customers to foster brand loyalty and awareness.

Consumer Relationship Management (CRM) is a strategy for managing all of a company's relationships and interactions with its customers.

Feature flags let you remotely control features in your app without new code. This enables safe testing, gradual rollouts, and quick rollbacks.

Demand capture is the strategy of engaging potential customers who are already actively looking for a solution that your company provides.

Outbound lead generation means proactively reaching out to potential customers who haven't yet expressed interest to introduce them to your brand.

Expansion revenue is the extra money a business makes from its current customers via upgrades, new products, or additional services.

Generic keywords are broad search terms that lack specific details like brand or location. They attract a wide audience with less specific intent.

A sales forecast is a projection of future sales revenue. It's a crucial tool for businesses to make informed decisions and allocate resources.

Sales prospecting techniques are methods used by sales teams to identify, contact, and qualify potential customers, also known as prospects.

Total Audience Measurement (TAM) provides a holistic view of content consumption, tracking viewership across all platforms and devices.

A performance plan is a formal document outlining an employee's goals, expectations, and metrics for success over a specific period.

A marketing budget breakdown is a detailed plan that allocates your total marketing funds across various channels, campaigns, and activities.

Learn about B2B2C, including benefits of B2B2C model, key strategies for B2B2C success, & B2B2C vs. B2C vs. B2B: understanding the differences.

A landing page is a standalone web page created for a marketing campaign. It’s where a visitor “lands” after clicking an ad or email link.

Affiliate networks are platforms that act as intermediaries between publishers (affiliates) and merchant affiliate programs.

Lead enrichment software adds crucial data to your leads, like contact info and firmographics, to help you better understand and engage them.

Lead generation software helps businesses automate finding and capturing potential customers' contact information to build sales pipelines.

User-generated content (UGC) refers to any form of content, like images, videos, or text, created and shared by users on online platforms.

CRM data is the information businesses use to manage customer relationships. It covers contact details, purchase history, and communication logs.

A sales methodology is the framework that guides how your sales team approaches the entire sales process, from prospecting to closing deals.

Customer segmentation is dividing customers into groups based on shared traits. This allows for more targeted and effective marketing efforts.

Deal flow refers to the stream of business proposals and investment opportunities that a company or investor receives.

Digital advertising is the practice of delivering promotional content to users through various online and digital channels like social media or search engines.

Dark social is the sharing of content through private channels like messaging apps or email. This traffic is hard to track as it lacks referral data.

Key Performance Indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving its key business objectives.

Sales performance metrics are key data points that measure a sales team's effectiveness in achieving its goals and driving revenue.

An API (Application Programming Interface) is a software intermediary that allows two applications to talk to each other and exchange information.

Cohort analysis is a behavioral analytics tool that groups users with common traits to track their actions and engagement over time.

A RESTful API is a web service interface that uses HTTP requests to access and use data, adhering to the constraints of REST architecture.

Pipeline management is the process of tracking and managing potential customers as they move through the different stages of your sales process.

Unit economics are the direct revenues and costs of a business calculated on a per-unit basis, revealing its fundamental profitability.

Compounded Annual Growth Rate (CAGR) measures the mean annual growth of an investment over a specified period of time longer than one year.

The FAB technique is a sales framework connecting product features to advantages and then to the specific benefits for the customer.

Learn about business intelligence, including key components of business intelligence, the role of BI in decision making, business intelligence tools and techniques.

A buying signal is any action from a prospect that indicates they are interested in making a purchase, helping sales teams prioritize leads.

Customer loyalty is a customer’s devotion to a brand, shown by their repeat purchases and engagement, driven by positive experiences and trust.

Site retargeting is a marketing strategy that shows ads to people who have previously visited your website but left without converting.

CRM integration connects your CRM software with other tools, creating a unified system for all your customer data and business processes.

LinkedIn Sales Navigator is a premium tool helping sales teams find and engage with the right leads and accounts on the LinkedIn network.

Net 30 is a common payment term where a client has 30 calendar days from the invoice date to pay for goods or services in full.

A Salesforce Administrator is a certified professional who manages and customizes the Salesforce platform to meet a company's specific business needs.

Inbound lead generation is the process of attracting potential customers to your business with valuable content and tailored experiences.

Warm outbound is a sales strategy for contacting prospects who've shown interest in your brand through prior engagement, like website visits.

Target Account Selling is a focused sales strategy where teams identify and pursue a specific list of high-value accounts.

CI/CD, or Continuous Integration/Continuous Delivery, automates software builds, tests, and deployments for faster, more reliable releases.

API security is the practice of protecting application programming interfaces from attacks, preventing data breaches and unauthorized access.

Nurture is the process of building relationships with potential customers, guiding them through the sales funnel with personalized communication.

Customer Retention Cost (CRC) is the total amount a company spends to keep an existing customer over a certain period of time.

Forward revenue is the total value of all active, committed contracts that are expected to be recognized as revenue in the future.

ClickFunnels is a popular online tool that lets entrepreneurs easily build sales funnels to guide potential customers through the buying process.

Sales rep training is the process of equipping your sales team with the skills, knowledge, and tools to effectively sell and hit their targets.

Integration testing is a software testing phase where individual modules are combined and tested together to verify their interaction.

Real-time data processing is the method of analyzing data the instant it's generated, enabling immediate actions and decision-making.

Data-driven lead generation is the process of using data insights to identify, attract, and convert high-quality leads into customers.

Digital analytics is the analysis of data from digital channels to understand user behavior and optimize online experiences for business goals.

Touches are the individual interactions you have with a prospect throughout the sales process, from emails and calls to social media messages.

Deal closing is the final step in a sales cycle. It's when a prospect signs a contract and officially converts into a paying customer.

Database management is the process of organizing, storing, and maintaining data in a database to ensure its accuracy, security, and availability.

A persona map visually outlines a target customer, detailing their goals, behaviors, and pain points to help your team build genuine empathy.

Virtual selling is the process of selling to customers remotely using technology like video calls, rather than meeting them in person.

A conversion path is the journey a visitor takes to complete a desired goal, such as making a purchase, filling out a form, or subscribing.

Network monitoring is the continuous process of tracking a computer network's performance and health to detect and resolve issues proactively.

Logo retention is a key B2B metric that measures a company's ability to retain its customers, or 'logos,' over a specific period.

Copyright compliance is adhering to laws that protect creative works. It involves legally using content by obtaining permission or licenses.

Win/Loss Analysis is the process of systematically tracking and analyzing the reasons why you win or lose deals with prospective customers.

Customer buying signals are the actions, behaviors, or statements a prospect makes that indicate they are moving towards a purchase decision.

Learn about B2B demand generation strategy, including key elements of demand generation, & crafting your demand generation plan.

A sales script is a pre-written guide of talking points that helps salespeople navigate conversations with potential customers.

CRM analytics is the process of analyzing data from your CRM to uncover insights that help you better understand and serve your customers.

DevOps is a culture and set of practices that merges software development (Dev) and IT operations (Ops) to shorten development cycles.

A demand generation framework is a strategic process for creating awareness and interest in your product, ultimately driving new business.

Freemium is a business model offering a product's basic features for free, while charging for advanced or supplemental features.

Scalability is a company's ability to handle increased workloads or market demands without a drop in performance or a spike in costs.

A Service Level Agreement (SLA) is a contract defining the level of service between a provider and a client, including metrics and penalties.

Cost Per Impression (CPI) is the price an advertiser pays for each time their ad is displayed to a user, irrespective of clicks.

Annual Recurring Revenue (ARR) is the predictable income a company expects to receive from its customers over a one-year period.

The self-service SaaS model allows customers to independently sign up, use, and manage a product without any direct help from the company.

Outbound leads are potential customers a business proactively contacts through outreach like cold calls, emails, or social media.

Sales forecast accuracy is a key metric that compares your predicted sales revenue against the actual sales revenue you ultimately achieve.

Custom Metadata Types store application configurations as metadata. This makes them easily deployable between different Salesforce environments.

Customer relationship marketing is a strategy for building lasting connections with customers to foster long-term loyalty and engagement.

A warm email is a message sent to a prospect with whom you have a pre-existing connection, like a mutual contact or a prior interaction.

A weighted pipeline forecasts sales revenue by assigning a closing probability to each deal based on its stage in the sales funnel.

Email verification is the process of confirming that an email address is valid and deliverable, which helps improve campaign performance.

A product champion is an internal evangelist who drives a product's adoption and success by ensuring it solves real problems for their team.

Sales enablement provides sales teams with the necessary tools, content, and information to help them sell more effectively and efficiently.

Supply Chain Management oversees the entire production flow of a good or service, from raw materials to final delivery to the consumer.

A Data Management Platform (DMP) is a software that collects and organizes audience data from various sources for targeted marketing efforts.

Average Revenue per User (ARPU) is a key performance indicator that calculates the average revenue generated from each user or subscriber.