Customer Centricity

Microservices is an architecture where apps are built as a collection of small, independent services that communicate with each other over APIs.

Generic keywords are broad search terms that lack specific details like brand or location. They attract a wide audience with less specific intent.

A sales funnel is a model illustrating the customer's journey from initial awareness to the final purchase, narrowing down leads at each stage.

Dynamic pricing is a strategy where businesses set flexible prices for products or services based on current market demands and other factors.

A Letter of Intent (LOI) is a document declaring the preliminary commitment of one party to do business with another, outlining the chief terms.

A sales kickoff (SKO) is an annual event for a sales team to celebrate wins, align on goals, and get motivated for the upcoming year.

Shipping solutions are services or software that streamline the logistics of getting products to customers, from label printing to final delivery.

Account-Based Everything (ABE) is a strategy aligning sales, marketing, and success teams to focus on a specific set of high-value accounts.

X-Sell, or cross-selling, is a sales strategy of selling additional, related products or services to an existing customer base.

A System of Record (SoR) is the authoritative data source for a specific type of data. It acts as the single source of truth for an organization.

A commission is a service charge paid to an agent for a transaction. It's typically a percentage of the sale, rewarding performance directly.

Learn about B2B intent data providers, including evaluating intent data quality, leveraging intent data for growth, & B2B intent data: key providers comparison.

Objection handling in sales is the process of responding to a prospect's concerns about a product or service to move the deal forward.

Annual Recurring Revenue (ARR) is the predictable income a company expects to receive from its customers over a one-year period.

Customer buying signals are the actions, behaviors, or statements a prospect makes that indicate they are moving towards a purchase decision.

Lead qualification is the process of determining which prospects are most likely to become paying customers based on predefined criteria.

A sales dashboard is a visual tool that centralizes and displays key sales data, metrics, and KPIs to help teams track performance and goals.

Hadoop is an open-source framework designed for the distributed storage and processing of extremely large data sets across clusters of computers.

Network monitoring is the continuous process of tracking a computer network's performance and health to detect and resolve issues proactively.

Email verification is the process of confirming that an email address is valid and deliverable, which helps improve campaign performance.

A sales call is a real-time conversation between a salesperson and a prospect, aiming to persuade them to purchase a product or service.

A value statement is a clear, concise declaration of the unique benefits a company provides to its customers, outlining its core purpose.

Ramp-up time is the period a new hire takes to get fully up to speed and become a productive member of your go-to-market team.

Sales enablement content refers to the materials and tools that empower your sales team to engage prospects and close deals more efficiently.

A Target Account List (TAL) is a focused list of high-value companies that a business specifically aims to convert into customers.

Account-Based Sales Development (ABSD) is a focused strategy where SDRs target key stakeholders within specific, high-value accounts.

A persona map visually outlines a target customer, detailing their goals, behaviors, and pain points to help your team build genuine empathy.

Total Addressable Market (TAM) represents the maximum revenue a company can earn by selling its product or service in a specific market.

Competitive intelligence (CI) is the ethical gathering and analysis of market data to inform strategic business decisions and gain an advantage.

Lead generation software helps businesses automate finding and capturing potential customers' contact information to build sales pipelines.

An Account Development Representative (ADR) identifies and qualifies new business opportunities, creating a pipeline for account executives.

Lead enrichment adds third-party data to your raw lead lists, creating fuller prospect profiles for more effective and personalized outreach.

Sales objections are reasons or concerns raised by a potential customer as to why they are hesitant or unwilling to make a purchase.

Docker is a tool that packages applications and their dependencies into isolated environments called containers for easy deployment and scaling.

A Content Management System (CMS) is software for creating, managing, and modifying website content without needing specialized technical skills.

Logo retention is a key B2B metric that measures a company's ability to retain its customers, or 'logos,' over a specific period.

“End of Quarter” (EOQ) refers to the final weeks of a business quarter when sales teams rush to meet quotas, often leading to a flurry of deals.

A buying signal is any action from a prospect that indicates they are interested in making a purchase, helping sales teams prioritize leads.

Key accounts are a company's most valuable customers, vital due to their significant revenue contribution and strategic importance for growth.

Buying criteria are the specific requirements and standards a customer uses to evaluate products or services before making a decision.

A Request for Information (RFI) is a formal process for gathering information from potential suppliers before issuing a more detailed proposal.

Closed Lost is a sales term for a deal that didn't go through. The prospect decided not to buy, or the sales team disqualified them.

A headless CMS is a back-end content repository that delivers content via API to any front-end, decoupling the content from its presentation layer.

A buying committee is a group of stakeholders within an organization who are jointly responsible for making major purchasing decisions.

A messaging strategy defines what your brand says, how it says it, and where it says it to connect effectively with your target audience.

Inside sales is a remote sales process where reps sell products or services via phone, email, and other digital tools instead of in person.

Account-Based Sales (ABS) is a focused B2B strategy where sales and marketing teams treat high-value accounts as individual markets of one.

Sales workflows are a set of automated actions that streamline the sales process, helping teams engage leads consistently and close deals faster.

Revenue forecasting is the process of estimating a company's future revenue, using historical data and market trends to guide strategic planning.

Closed Won is a CRM status for a sales deal that has been successfully concluded, resulting in a signed contract and a new customer.

Lookalike audiences are groups of potential customers who share similar characteristics and behaviors with your existing, high-value customers.

Mobile compatibility ensures your site or app works flawlessly on mobile devices, like smartphones and tablets, for a seamless user experience.

A RESTful API is a web service interface that uses HTTP requests to access and use data, adhering to the constraints of REST architecture.

Audience targeting is the process of segmenting consumers into specific groups to deliver more personalized and relevant marketing messages.

HubSpot is a customer relationship management (CRM) platform with tools for marketing, sales, and service, all aimed at helping businesses grow.

Personalization in sales means tailoring outreach to a prospect's specific needs, interests, and context to make communication more relevant.

Buyer’s remorse is the sense of regret or anxiety that can arise after making a purchase, often questioning if it was the right decision.

Digital advertising is the practice of delivering promotional content to users through various online and digital channels like social media or search engines.

Learn about B2B marketing attribution, including challenges in B2B marketing attribution, & key metrics for effective attribution.

Buying intent is the collection of online cues and behaviors that signal a prospect is actively researching and moving toward a purchase decision.

Scrum is an agile framework that helps teams structure and manage their work through a set of values, principles, and practices.

Demand generation is the process of creating awareness and interest in your products to build a pipeline of qualified leads for your sales team.

The Dark Funnel describes customer buying activities that are untrackable by companies, such as private chats and word-of-mouth referrals.

Copyright compliance is adhering to laws that protect creative works. It involves legally using content by obtaining permission or licenses.

Direct sales involves selling products directly to consumers in a non-retail setting, such as at home, online, or person-to-person.

Learn about bottom of the funnel, including maximizing conversions at the funnel's end, & strategies for nurturing bottom-funnel leads.

A sales methodology is the framework that guides how your sales team approaches the entire sales process, from prospecting to closing deals.

Learn about business continuity, including understanding key components, steps to ensure continuity, common challenges, & best practices.

An Ideal Customer Profile (ICP) is a detailed description of the perfect, hypothetical company that would get the most value from your product.

Responsive design is an approach where a website's layout adapts to the user's screen size, providing an optimal experience on any device.

A channel partner is a company that works with a manufacturer or producer to market and sell their products, software, or services to customers.

Learn about bounce rate, including understanding bounce rate implications, key factors affecting bounce rate, & reducing your bounce rate effectively.

Customer Acquisition Cost (CAC) is the total cost a business spends to gain a new customer. It includes all sales and marketing expenses.

NoSQL ("Not only SQL") databases offer a flexible alternative to relational models, excelling at managing large and unstructured data sets.

Data enrichment is the process of enhancing raw data by adding missing information from other sources, making it more complete and actionable.

A Simple Object Access Protocol (SOAP) API is a web service that uses XML to exchange structured information between different applications.

Psychographics categorizes people by their attitudes, interests, and lifestyles, revealing the 'why' behind their purchasing decisions.

Content Rights Management involves controlling the use and distribution of copyrighted digital media to protect intellectual property.

Firmographics are descriptive attributes of organizations, used to segment companies by characteristics like industry, size, and location.

Sales automation uses software to streamline and automate repetitive, manual sales tasks, freeing up reps to focus on selling.

Employee engagement is the emotional commitment an employee has to their organization, motivating them to contribute to the company's success.

A lead generation funnel is a systematic process that guides potential customers from initial awareness of your brand to becoming qualified leads.

Warm outbound is a sales strategy for contacting prospects who've shown interest in your brand through prior engagement, like website visits.

A qualified lead is a prospect vetted as a good fit for your product. They match your ideal customer profile and show genuine interest.

Learn about buyer, including identifying your ideal buyer, understanding buyer's journey, & evaluating buyer decision processes.

A sales demo is a presentation where a sales rep shows a prospect how a product or service works and solves their specific problems.

Sales enablement technology refers to software and tools that equip sales teams with the resources they need to close more deals efficiently.

An Operational CRM is a system that automates and improves customer-facing business processes like sales, marketing, and customer service.

Lead generation is the process of identifying and cultivating potential customers for a business's products or services.

A sandbox is an isolated testing environment where new or untrusted code can be run safely without affecting the host device or network.

A Customer Data Platform (CDP) centralizes customer data from all sources to create a complete, unified profile for each individual customer.

A Single Page Application (SPA) is a web app that interacts with the user by dynamically rewriting the current page rather than loading new pages.

Feature flags let you remotely control features in your app without new code. This enables safe testing, gradual rollouts, and quick rollbacks.

A talk track is a script that guides sales reps during calls. It ensures they cover key points and maintain a consistent message with prospects.

Learn about B2B data platform, including key benefits of B2B data platforms, choosing the right B2B data platform, challenges in implementing B2B data platforms.

Workflow automation uses rule-based logic to run a sequence of tasks that would otherwise require manual human effort to complete.

Lead scraping is the process of automatically extracting contact information and other relevant data about potential customers from online sources.

Sales prospecting software automates the process of finding, contacting, and tracking potential customers to help sales teams build their pipeline.

Net Revenue Retention (NRR) is the percentage of recurring revenue kept from existing customers, including upsells, downgrades, and churn.

Sales intelligence is technology that gathers and analyzes data to help salespeople find and understand prospects and existing clients.