Order Management

Competitive analysis means identifying your rivals and assessing their strategies to pinpoint your own business's strengths and weaknesses.

Learn about bounce rate, including understanding bounce rate implications, key factors affecting bounce rate, & reducing your bounce rate effectively.

Sales objections are reasons or concerns raised by a potential customer as to why they are hesitant or unwilling to make a purchase.

Email verification is the process of confirming that an email address is valid and deliverable, which helps improve campaign performance.

GPCTBA/C&I is a sales qualification framework for understanding a prospect's goals, plans, challenges, timeline, budget, and authority.

A sales intelligence platform is software that provides sales teams with data and insights about prospects to help them sell more effectively.

Closed opportunities are potential deals that have concluded. They are categorized as either 'closed-won' (a sale was made) or 'closed-lost'.

Sales automation uses software to streamline and automate repetitive, manual sales tasks, freeing up reps to focus on selling.

CRM integration connects your CRM software with other tools, creating a unified system for all your customer data and business processes.

Learn about big data, including understanding big data characteristics, benefits of leveraging big data, & challenges in managing big data.

Sales and marketing analytics involves measuring and analyzing performance data to maximize effectiveness and optimize return on investment (ROI).

A sales methodology is the framework that guides how your sales team approaches the entire sales process, from prospecting to closing deals.

Account-Based Marketing (ABM) software helps teams coordinate personalized marketing and sales efforts to land high-value customer accounts.

Lead generation software helps businesses automate finding and capturing potential customers' contact information to build sales pipelines.

Accounts Payable (AP) is the money a company owes its suppliers for goods or services bought on credit. It's listed as a current liability.

Copyright compliance is adhering to laws that protect creative works. It involves legally using content by obtaining permission or licenses.

Responsive design is an approach where a website's layout adapts to the user's screen size, providing an optimal experience on any device.

Email personalization uses subscriber data—like their name, interests, or past behavior—to create highly relevant and targeted email campaigns.

A sandbox is an isolated testing environment where new or untrusted code can be run safely without affecting the host device or network.

Buying intent is the collection of online cues and behaviors that signal a prospect is actively researching and moving toward a purchase decision.

Video selling uses personalized video messages to engage prospects, build rapport, and guide them through the sales funnel to close more deals.

Learn about B2B data, including sources and types of B2B data, leveraging B2B data for sales success, & ensuring the accuracy of B2B data.

A Marketing Qualified Opportunity (MQO) is a lead vetted by marketing as a genuine sales opportunity, ready for direct sales follow-up.

Buying criteria are the specific requirements and standards a customer uses to evaluate products or services before making a decision.

Technographics is data that outlines a company’s technology stack, helping B2B teams identify prospects based on the software and hardware they use.

Contact data is the set of details, like names, emails, and phone numbers, used to get in touch with a person or business for outreach.

Buyer’s remorse is the sense of regret or anxiety that can arise after making a purchase, often questioning if it was the right decision.

Generic keywords are broad search terms that lack specific details like brand or location. They attract a wide audience with less specific intent.

A headless CMS is a back-end content repository that delivers content via API to any front-end, decoupling the content from its presentation layer.

Feature flags let you remotely control features in your app without new code. This enables safe testing, gradual rollouts, and quick rollbacks.

SEO, or Search Engine Optimization, is increasing the quantity and quality of traffic to your website through organic search results.

Marketing Operations (MOps) is the engine of a marketing team, managing the technology, processes, and people to run campaigns effectively.

ABM orchestration aligns marketing and sales actions across channels to deliver seamless, personalized experiences to high-value accounts.

A go-to-market (GTM) strategy is an action plan that outlines how a company will reach target customers and achieve a competitive advantage.

An elevator pitch is a short, memorable summary of what you do, designed to be delivered in the time it takes to ride an elevator.

A buying signal is any action from a prospect that indicates they are interested in making a purchase, helping sales teams prioritize leads.

Enrichment is the process of adding third-party data to your existing customer profiles to get a more complete picture of your leads.

Predictive lead generation uses data and AI to find prospects most likely to buy, helping teams focus their efforts on high-value leads.

Consultative selling is an approach where salespeople act as expert advisors, diagnosing customer needs to provide the most suitable solutions.

The FAB technique is a sales framework connecting product features to advantages and then to the specific benefits for the customer.

An API (Application Programming Interface) is a software intermediary that allows two applications to talk to each other and exchange information.

GDPR compliance means following the EU's strict data protection laws to ensure the secure and lawful handling of personal data.

A talk track is a script that guides sales reps during calls. It ensures they cover key points and maintain a consistent message with prospects.

Shipping solutions are services or software that streamline the logistics of getting products to customers, from label printing to final delivery.

A Customer Data Platform (CDP) centralizes customer data from all sources to create a complete, unified profile for each individual customer.

Direct sales involves selling products directly to consumers in a non-retail setting, such as at home, online, or person-to-person.

A Sales Development Representative (SDR) is a sales specialist who finds and qualifies new leads, building a pipeline for the sales team.

Firmographic data is information used to classify firms. It includes attributes like industry, employee count, location, and annual revenue.

A sales kickoff (SKO) is an annual event for a sales team to celebrate wins, align on goals, and get motivated for the upcoming year.

A Salesforce Administrator is a certified professional who manages and customizes the Salesforce platform to meet a company's specific business needs.

Sales development is the process of identifying and qualifying potential customers to create a pipeline of sales-ready leads for closers.

A marketing play is a repeatable tactic used to achieve a specific marketing goal, like generating leads or driving engagement.

Account-Based Sales Development (ABSD) is a focused strategy where SDRs target key stakeholders within specific, high-value accounts.

NoSQL ("Not only SQL") databases offer a flexible alternative to relational models, excelling at managing large and unstructured data sets.

Audience targeting is the process of segmenting consumers into specific groups to deliver more personalized and relevant marketing messages.

Lead generation is the process of identifying and cultivating potential customers for a business's products or services.

Enterprise Resource Planning (ERP) is a system of integrated software that businesses use to manage and automate their core day-to-day processes.

Account management is the post-sales practice of building and nurturing long-term relationships with a company's most valuable clients.

A Representational State Transfer (REST) API is a web service that uses a simple, stateless architecture for systems to communicate online.

An AI sales script generator is a tool that uses artificial intelligence to create personalized sales scripts for any outreach scenario.

LinkedIn Sales Navigator is a premium tool helping sales teams find and engage with the right leads and accounts on the LinkedIn network.

De-duping, or data deduplication, is the process of eliminating duplicate copies of data within a dataset to improve accuracy and save space.

A sales call is a real-time conversation between a salesperson and a prospect, aiming to persuade them to purchase a product or service.

Key accounts are a company's most valuable customers, vital due to their significant revenue contribution and strategic importance for growth.

A cold email is an initial outreach sent to a potential customer with whom you've had no prior contact, aiming to introduce your business.

Lead scoring is the process of assigning points to leads based on their attributes and actions to determine their sales-readiness.

A use case is a detailed description of how a user interacts with a system to achieve a specific goal, outlining the steps from start to finish.

The lead qualification process is how you determine which prospects are most likely to become customers by evaluating them against specific criteria.

Gamification applies game mechanics like points, badges, and leaderboards to non-game activities to boost engagement and motivate users.

SFDC stands for Salesforce Dot Com, a popular cloud-based CRM platform that helps companies manage their customer interactions and data.

Total Addressable Market (TAM) represents the maximum revenue a company can earn by selling its product or service in a specific market.

Employee engagement is the emotional commitment an employee has to their organization, motivating them to contribute to the company's success.

Firmographics are descriptive attributes of organizations, used to segment companies by characteristics like industry, size, and location.

Learn about B2B data platform, including key benefits of B2B data platforms, choosing the right B2B data platform, challenges in implementing B2B data platforms.

An Operational CRM is a system that automates and improves customer-facing business processes like sales, marketing, and customer service.

Sales enablement content refers to the materials and tools that empower your sales team to engage prospects and close deals more efficiently.

The Dark Funnel describes customer buying activities that are untrackable by companies, such as private chats and word-of-mouth referrals.

Affiliate marketing is a performance-based model where affiliates earn a commission for promoting another company’s products or services.

Learn about behavioral analytics, including implementing behavioral analytics successfully, & key metrics in behavioral analytics.

Lead routing is the automated process of distributing incoming leads to the right sales reps based on predefined criteria.

A Customer Relationship Management (CRM) system is a tool that centralizes customer data to help manage interactions and nurture relationships.

Single Sign-On (SSO) is an authentication method allowing users to access multiple applications with one set of login credentials.

Customer retention refers to the strategies and activities a company uses to prevent customer churn and encourage them to continue buying.

Warm outbound is a sales strategy for contacting prospects who've shown interest in your brand through prior engagement, like website visits.

Programmatic advertising uses AI and real-time bidding to automate the buying and selling of digital ad space, targeting specific audiences.

Annual Recurring Revenue (ARR) is the predictable income a company expects to receive from its customers over a one-year period.

A marketing attribution model is a framework for assigning credit to the marketing touchpoints that lead a customer to convert.

Customer centricity is a business approach that puts the customer at the heart of every decision, aiming to build loyalty and long-term value.

Stress testing is a type of software testing that determines a system's robustness by pushing it beyond its normal operational capacity.

Warm outreach is contacting prospects with whom you have a pre-existing connection, like a mutual contact, making your message more personal and effective.

An Applicant Tracking System (ATS) is a software application that manages your entire hiring and recruitment process from a single dashboard.

Learn about B2B intent data, including how B2B intent data enhances sales strategies, sources of B2B intent data, leveraging B2B intent data for competitiveness.

A demand generation framework is a strategic process for creating awareness and interest in your product, ultimately driving new business.

Lead scoring models rank prospects by assigning points for their behaviors and demographics, helping sales teams prioritize their outreach.

Learn about B2B sales, including key strategies for B2B success, types of B2B sales models, & B2B vs. B2C sales: understanding the differences.

Site retargeting is a marketing strategy that shows ads to people who have previously visited your website but left without converting.

Learn about buyer intent, including understanding buyer intent signals, strategies to capture buyer intent, & buyer intent vs. customer interest.

Learn about B2B data erosion, including causes of B2B data decay, strategies to combat data erosion, & measuring the impact of data erosion.

Trigger marketing uses customer actions or events to automatically send highly relevant, personalized messages at the perfect moment.

Sales enablement provides sales teams with the necessary tools, content, and information to help them sell more effectively and efficiently.