Total amount raised
$124.9 Million
Latest funding date
09/01/2016
Location
Clarabridge has successfully raised funding over 7 rounds, attracting investment from notable backers such as Yuchun Lee and General Catalyst. The company has been acquired by Qualtrics, further solidifying its position in the customer experience management sector.
Keep reading to explore the intricacies of Clarabridge's fundraising journey and the investors backing this innovative platform.
What Is Clarabridge?
Clarabridge, headquartered in Reston, Virginia, is a prominent player in the customer experience management industry. The company operates within various sectors, including analytics, call center, customer service, enterprise software, social media management, and text analytics. With a workforce of 251-500 employees, Clarabridge has established itself as a significant entity in its field.
Founded by a team of industry experts, Clarabridge has undergone multiple funding rounds and was recently acquired by Qualtrics. The platform leverages advanced technologies to help businesses understand and act on customer feedback, thereby enhancing overall customer satisfaction and loyalty.
How Much Funding Has Clarabridge Raised?
- Series A
- Amount Raised: USD 3,000,000
- Date: January 2006
- Lead Investors: Not publicly disclosed
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To develop the initial product and establish a market presence.
- Series B
- Amount Raised: USD 7,200,000
- Date: January 2007
- Lead Investors: Intersouth Partners
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To expand the product offering and increase market penetration.
- Series C
- Amount Raised: USD 12,000,000
- Date: August 2008
- Lead Investors: Grotech Ventures
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To scale operations and enhance technology infrastructure.
- Series Unknown
- Amount Raised: USD 4,255,816
- Date: April 2010
- Lead Investors: Not publicly disclosed
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To support ongoing growth and product development.
- Series D
- Amount Raised: USD 80,000,000
- Date: September 2013
- Lead Investors: General Catalyst Partners, Summit Partners, Yuchun Lee
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To expand global operations, enhance product innovation, and grow the employee base.
- Debt Financing
- Amount Raised: USD 6,000,000
- Date: April 2014
- Lead Investors: Not publicly disclosed
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To provide additional working capital for expansion.
- Series Unknown
- Amount Raised: USD 12,485,830
- Date: September 2016
- Lead Investors: Not publicly disclosed
- Valuation at Round: Not publicly disclosed
- Motivation Behind the Round: To further enhance product capabilities and market reach.
Clarabridge has raised a total of USD 124,858,646. The current valuation is not publicly disclosed.
Key Investors
- General Catalyst Partners
- Details: General Catalyst Partners is a venture capital firm that invests in early-stage and growth-stage companies. Larry Bohn from General Catalyst Partners joined the board of directors at Clarabridge.
- Investment Focus Areas: Technology, healthcare, consumer products
- Notable Investments: Airbnb, Stripe, Snap
- Summit Partners
- Details: Summit Partners is a global alternative investment firm that invests in growth equity, fixed income, and public equity opportunities. Tom Jennings from Summit Partners joined the board of directors at Clarabridge.
- Investment Focus Areas: Technology, healthcare, life sciences
- Notable Investments: Uber, Avast, McAfee
- Yuchun Lee
- Details: Yuchun Lee is the founder of Unica, a company specializing in enterprise marketing management software. He joined Clarabridge as the Chairman of the Board.
- Investment Focus Areas: Technology, enterprise software
- Notable Investments: Founded Unica, acquired by IBM
- Grotech Ventures
- Details: Grotech Ventures is a venture capital firm that provides early-stage and growth capital to technology companies. They led the Series C round for Clarabridge.
- Investment Focus Areas: Technology, software, healthcare
- Notable Investments: Not publicly disclosed
- Intersouth Partners
- Details: Intersouth Partners is a venture capital firm that invests in early-stage companies in the technology and life sciences sectors. They led the Series B round for Clarabridge.
- Investment Focus Areas: Technology, life sciences
- Notable Investments: Not publicly disclosed
What's Next for Clarabridge?
Clarabridge stands at the cusp of significant growth opportunities, driven by the increasing importance of Customer Experience Management (CEM) solutions. With a substantial $80 million investment, the company is poised to expand its global operations, enhance product innovation, and grow its employee base. This financial backing underscores the vast potential for Clarabridge to solidify its market presence and capitalize on the rising demand for intelligent sentiment and text analytics.
Future fundraising opportunities appear promising, given the involvement of high-profile investors like General Catalyst Partners and Summit Partners. These strategic partnerships could pave the way for additional funding rounds or even strategic acquisitions, further bolstering Clarabridge's capabilities and market reach. However, the company must navigate challenges such as intense competition in the CEM market and the need to keep pace with rapid technological advancements while scaling operations globally.
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