Terms

Buying Intent

Buying intent is a measure of a customer's willingness and readiness to purchase a product or service within a specific timeframe. It is identified by tracking signals and online behaviors, such as a prospect's research activity or content consumption, which indicate they are actively considering a purchase. These signals help businesses gauge how close someone is to making a buying decision.

Factors Influencing Buying Intent

A customer's demographic profile, like age and income, shapes their needs and purchasing power. Existing satisfaction is also key, as unhappy customers will look for alternatives. Seasonal trends can also create predictable spikes in demand for certain products.

In the digital space, online behavior reveals intent. The recency and frequency of research into specific topics are strong indicators of interest. An upward trend in this activity signals a prospect is moving closer to a purchase.

Measuring Buying Intent

Measuring buying intent involves a combination of direct inquiry and behavioral analysis to gauge a prospect's readiness to buy. Companies use these insights to quantify purchase likelihood and prioritize outreach efforts. This helps them focus on leads that are actively considering a solution.

  • Surveys: Collect direct feedback on purchase likelihood through targeted questions.
  • Behavioral: Analyze online actions like content downloads and topic searches.
  • Engagement: Track interactions with marketing materials like emails and ads.
  • Scoring: Assign numerical values based on the frequency and recency of intent signals.

Buying Intent vs. Purchase Intent

While often used interchangeably, these terms have distinct applications in sales and marketing.

  • Buying Intent: This focuses on real-time online behaviors, like topic research, to identify active prospects. It helps sales teams prioritize outreach at the right moment but can be limited by data provider scope. It’s ideal for sales teams in both enterprise and mid-market companies needing to engage prospects showing immediate interest.
  • Purchase Intent: This measures a customer's stated willingness to buy within a timeframe, often via surveys. It's valuable for sales forecasting and resource planning but can suffer from an "intent-action gap." This is preferred by marketing and product teams for strategic planning and gauging market uptake.

Strategies to Enhance Buying Intent

Enhancing buying intent requires a proactive approach to guiding prospects. By understanding their needs and behaviors, businesses can create targeted experiences that build trust and encourage a purchase decision.

  • Personalization: Tailoring outreach and offers based on demographic and behavioral data.
  • Targeting: Focusing sales efforts on prospects actively researching relevant solutions.
  • Feedback: Using surveys to gather insights that improve products and customer satisfaction.
  • Timing: Aligning marketing with customer journey stages and seasonal demand.
  • Messaging: Crafting compelling content that resonates with the audience's specific interests.

Impact of Buying Intent on Sales

Buying intent data is crucial for projecting sales and revenue. It allows sales teams to focus their efforts on prospects who are actively considering a purchase. This targeted approach improves efficiency, increases conversion rates, and helps optimize resource allocation for better sales performance.

Frequently Asked Questions about Buying Intent

How reliable is buying intent data?

Its reliability hinges on the provider and how it's used. For best results, combine third-party data with your own first-party engagement signals. This blended approach confirms genuine interest and minimizes false positives from single-source data.

Isn't buying intent just another form of lead scoring?

Not quite. Buying intent tracks external research behavior across the web, while lead scoring is an internal metric based on direct interactions with your brand. Using both provides a more complete picture of a prospect's readiness.

How can we start using buying intent data?

Begin by identifying topics your ideal customers research before buying. Use an intent data platform to find companies showing interest in these topics, then integrate this information into your CRM to trigger timely sales outreach.

Other terms

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Responsive Design

Learn about responsive design, including how responsive design works, benefits of responsive design, & common mistakes in responsive design.

Responsive Design

Customer Retention

Customer retention refers to the strategies and activities a company uses to prevent customer churn and encourage them to continue buying.

Customer Retention

Buying Process

The buying process is the journey a customer takes from first realizing a need to making a final purchase decision and evaluating it afterward.

Buying Process

Sales Performance Metrics

Learn about sales performance metrics, including key components of sales performance metrics, & essential sales metrics to track.

Sales Performance Metrics

Request for Quotation

Learn about request for quotation, including crafting an effective RFQ, key components of a strong RFQ, & RFQ vs. RFP.

Request for Quotation

Sales Lead

Learn about sales lead, including identifying your ideal sales lead, generating quality leads effectively, & comparing sales leads and prospects.

Sales Lead

No Forms

No Forms is a method for capturing lead data directly from your website visitors' profiles without requiring them to fill out any forms.

No Forms

Account Management

Account management is the post-sales practice of building and nurturing long-term relationships with a company's most valuable clients.

Account Management

Copyright Compliance

Copyright compliance is adhering to laws that protect creative works. It involves legally using content by obtaining permission or licenses.

Copyright Compliance

Intent-Based Leads

Intent-based leads are potential customers whose online actions—like searches or content engagement—signal a clear interest in buying a solution.

Intent-Based Leads

Sales Stack

Learn about sales stack, including building an effective sales stack, key components of a sales stack, sales stack vs. marketing stack: understanding the dif.

Sales Stack

Account-Based Marketing Benchmarks

Account-Based Marketing (ABM) benchmarks are key metrics used to measure the performance and success of your targeted account strategies.

Account-Based Marketing Benchmarks

Lead Generation

Lead generation is the process of identifying and cultivating potential customers for a business's products or services.

Lead Generation

Customer Lifecycle

The customer lifecycle is the journey a person takes from first becoming aware of your brand to becoming a loyal, repeat customer.

Customer Lifecycle

Cybersecurity

Cybersecurity is the practice of protecting computer systems, networks, and data from digital attacks, theft, and unauthorized access.

Cybersecurity

Site Retargeting

Learn about site retargeting, including how site retargeting works, benefits of site retargeting, & site retargeting strategies.

Site Retargeting

Application Programming Interface Security

API security is the practice of protecting application programming interfaces from attacks, preventing data breaches and unauthorized access.

Application Programming Interface Security

Lead Response Time

Lead response time is the duration between a potential customer showing interest and your team's first point of contact with them.

Lead Response Time

Buying Committee

A buying committee is a group of stakeholders within an organization who are jointly responsible for making major purchasing decisions.

Buying Committee

User-generated Content

Learn about user-generated content, including how to leverage user-generated content, & benefits of user-generated content.

User-generated Content

Content Delivery Network

A Content Delivery Network (CDN) is a system of distributed servers that deliver web content to users based on their geographic location.

Content Delivery Network

Email Marketing

Email marketing is a digital strategy where businesses send targeted emails to prospects and customers to build relationships and drive sales.

Email Marketing

Sales Strategy

Learn about sales strategy, including developing a successful sales strategy, key components of sales strategy, & sales strategy vs. sales tactics.

Sales Strategy

Contact Data

Contact data is the set of details, like names, emails, and phone numbers, used to get in touch with a person or business for outreach.

Contact Data

Corporate Identity

Corporate identity is the visual and verbal persona of a company, encompassing its logo, color palette, communication style, and core values.

Corporate Identity

Buying Signal

A buying signal is any action from a prospect that indicates they are interested in making a purchase, helping sales teams prioritize leads.

Buying Signal

Data Management Platform

A Data Management Platform (DMP) is a software that collects and organizes audience data from various sources for targeted marketing efforts.

Data Management Platform

Below the Line

Learn about below the line, including key strategies for below the line marketing, & distinguishing above and below the line tactics.

Below the Line

Horizontal Market

A horizontal market is one where a product or service is designed to meet a common need for a wide array of customers, regardless of their industry.

Horizontal Market

Customer Lifetime Value

Customer Lifetime Value (CLV) is the total revenue a business expects from a customer throughout their entire relationship with the company.

Customer Lifetime Value

Buyer Intent Data

Learn about buyer intent data, including sourcing and interpreting buyer intent data, & key metrics in buyer intent analysis.

Buyer Intent Data

Account Click Through Rate

Account Click-Through Rate (CTR) is the percentage of individuals from a target account who click on a link in an ad, email, or on a webpage.

Account Click Through Rate

Marketing Metrics

Marketing metrics are quantifiable values that marketing teams use to measure and track the performance of their campaigns and efforts.

Marketing Metrics

Upsell

Learn about upsell, including benefits of effective upselling, strategies for successful upselling, & upsell vs. cross-sell: understanding the difference.

Upsell

Value Gap

Learn about value gap, including identifying the value gap, closing the value gap effectively, & value gap vs. price gap.

Value Gap

Chatbots

Chatbots are AI-powered programs that simulate human conversation. They interact with users via text or voice, typically for customer support.

Chatbots

Serverless Computing

Learn about serverless computing, including benefits of serverless computing, challenges of serverless computing, serverless computing vs traditional inf.

Serverless Computing

B2B Intent Data Providers

Learn about B2B intent data providers, including evaluating intent data quality, leveraging intent data for growth, & B2B intent data: key providers comparison.

B2B Intent Data Providers

Network Monitoring

Network monitoring is the continuous process of tracking a computer network's performance and health to detect and resolve issues proactively.

Network Monitoring

Lead Qualification Process

The lead qualification process is how you determine which prospects are most likely to become customers by evaluating them against specific criteria.

Lead Qualification Process

Account-Based Sales

Account-Based Sales (ABS) is a focused B2B strategy where sales and marketing teams treat high-value accounts as individual markets of one.

Account-Based Sales

Sales Sequence

Learn about sales sequence, including crafting an effective sales sequence, key elements of sales sequences, & sales sequence versus email campaigns.

Sales Sequence

Lead Enrichment Tools

Lead enrichment tools are platforms that automatically add missing data to your leads, like contact info, firmographics, and buying signals.

Lead Enrichment Tools

Prospecting

Learn about prospecting, including strategies for effective prospecting, key principles of successful prospecting, prospecting vs. lead generation.

Prospecting

Request for Information

Learn about request for information, including crafting an effective request for information, & key components of an RFI.

Request for Information

Quality Assurance

Learn about QA, including understanding QA in outbound sales, benefits of implementing QA, best practices for QA, and tools for effective QA.

Quality Assurance

Cost Per Impression

Cost Per Impression (CPI) is the price an advertiser pays for each time their ad is displayed to a user, irrespective of clicks.

Cost Per Impression

Salesforce Object Query Language

Learn about salesforce object query language (SOQL), including its definition, key features, syntax, best practices, and examples of querying data in salesforce.

Salesforce Object Query Language

B2B Data Enrichment

Learn about B2B data enrichment, including benefits of B2B data enrichment, implementing B2B data enrichment strategies, B2B data enrichment vs. data cleaning.

B2B Data Enrichment

Channel Partners

Channel partners are third-party firms that help market and sell a company's products or services, acting as an indirect sales force.

Channel Partners

Buyer Journey

The buyer journey maps the path a potential customer takes, from first learning about a product to the final decision to buy.

Buyer Journey

Rollback Procedures

Learn about rollback procedures, including understanding when to use rollback procedures, & steps to implement rollback procedures.

Rollback Procedures

Sales Process

Learn about sales process, including designing your sales process, key components of effective sales processes, sales process vs. sales methodology.

Sales Process

Customer Journey Mapping

Customer journey mapping is the process of creating a visual story of your customers' interactions with your brand across all touchpoints.

Customer Journey Mapping

Progressive Web Apps

Learn about progressive web apps, including how to develop a PWA, benefits of progressive web apps, PWAs vs native apps, & essential PWA features.

Progressive Web Apps

Channel Marketing

Channel marketing is a strategy where a company sells its products or services through third-party partners, like resellers or affiliates.

Channel Marketing

On Target Earnings

On-Target Earnings (OTE) is a salesperson's total potential pay, combining base salary and commission for hitting their sales quota.

On Target Earnings

Account Mapping

Account mapping is comparing your customer list with a partner's to find common prospects and unlock new sales opportunities.

Account Mapping

Data Security

Data security protects digital information from unauthorized access, corruption, or theft throughout its entire lifecycle.

Data Security

Customer Buying Signals

Customer buying signals are the actions, behaviors, or statements a prospect makes that indicate they are moving towards a purchase decision.

Customer Buying Signals

Proof of Concept

Learn about proof of concept, including steps to execute a proof of concept, & benefits of conducting a proof of concept.

Proof of Concept

Sales Enablement Platform

Learn about sales enablement platform, including key features of sales enablement platforms, & selecting the right sales enablement platform.

Sales Enablement Platform

Predictive Customer Lifetime Value

Learn about predictive customer lifetime value, including benefits of predictive CLV, & calculating predictive CLV: a step-by-step guide.

Predictive Customer Lifetime Value

Revenue Intelligence

Learn about revenue intelligence, including benefits of implementing revenue intelligence, & key components of revenue intelligence.

Revenue Intelligence

Dark Social

Dark social is the sharing of content through private channels like messaging apps or email. This traffic is hard to track as it lacks referral data.

Dark Social

B2B Marketing Analytics

Learn about B2B marketing analytics, including key components of B2B marketing analytics, & getting started with B2B marketing analytics.

B2B Marketing Analytics

CDP

A Customer Data Platform (CDP) is software that gathers and organizes customer data from various touchpoints into a single, unified profile.

CDP

Account-Based Selling

Account-Based Selling is a B2B strategy where sales and marketing treat high-value accounts as markets of one, using personalized outreach.

Account-Based Selling

Deal-Flow

Deal flow refers to the stream of business proposals and investment opportunities that a company or investor receives.

Deal-Flow

Sales Acceleration

Learn about sales acceleration, including key concepts in sales acceleration, techniques for boosting sales, & role of technology in acceleration.

Sales Acceleration

HTTP Requests

An HTTP request is a message sent by a client, like a web browser, to a server to ask for a resource, such as a web page or an image.

HTTP Requests

Loyalty Programs

Loyalty programs are marketing strategies designed to reward repeat customers. They offer incentives like discounts or exclusive access to encourage retention.

Loyalty Programs

Multi-Channel Marketing

Multi-channel marketing uses various platforms—like email, social media, and direct mail—to engage with customers wherever they are.

Multi-Channel Marketing

Headless CMS

A headless CMS is a back-end content repository that delivers content via API to any front-end, decoupling the content from its presentation layer.

Headless CMS

Sales Demonstration

Learn about sales demonstration, including preparing for a successful sales demo, crafting an engaging sales pitch, sales demo vs. sales presentation.

Sales Demonstration

Page Views

Learn about page views, including understanding page views/, measuring page views effectively/, & importance of tracking page views/.

Page Views

Renewal Rate

Learn about renewal rate, including how to calculate it, why it matters, factors impacting renewal rate, & tips for improving renewal rate.

Renewal Rate

Pipeline Management

Learn about pipeline management, including strategies for effective pipeline management, & key stages in pipeline development.

Pipeline Management

Demand Forecasting

Demand forecasting is the process of predicting future customer demand for a product or service based on historical data and market trends.

Demand Forecasting

Cloud-based CRM

A cloud-based CRM is a customer relationship management tool hosted online, letting teams access and manage customer data from anywhere.

Cloud-based CRM

Conversational Intelligence

Conversational intelligence (CI) is AI technology that analyzes customer conversations to find insights that help sales and support teams improve.

Conversational Intelligence

Customer Data Management (CDM)

Customer Data Management (CDM) is the process of collecting, organizing, and analyzing customer data to create a unified view of your audience.

Customer Data Management (CDM)

Sales Forecast Accuracy

Learn about sales forecast accuracy, including improving sales forecast accuracy, & factors influencing forecast precision.

Sales Forecast Accuracy

Lead Generation Funnel

A lead generation funnel is a systematic process that guides potential customers from initial awareness of your brand to becoming qualified leads.

Lead Generation Funnel

B2B Leads

Learn about B2B leads, including identifying quality B2B leads, generating B2B leads effectively, & B2B leads vs. B2C leads: understanding the differences.

B2B Leads

Video Hosting

Learn about video hosting, including benefits of video hosting, choosing the right video hosting platform, & video hosting vs. traditional web hosting.

Video Hosting

Ideal Customer Profile

An Ideal Customer Profile (ICP) is a detailed description of the perfect, hypothetical company that would get the most value from your product.

Ideal Customer Profile

Sales Operations Key Performance Indicators

Learn about sales operations KPIs, including identifying sales operations KPIs, effective sales KPI strategies, & sales operations KPIs SaaS KPIs.

Sales Operations Key Performance Indicators

B2B Data Solutions

Learn about B2B data solutions, including unlocking the power of B2B data, & key components of effective B2B data solutions.

B2B Data Solutions

Artificial Intelligence in Sales

AI in sales uses smart technology to automate repetitive tasks, analyze customer data, and help sales reps close deals more efficiently.

Artificial Intelligence in Sales

Sales Pipeline Management

Learn about sales pipeline management, including key elements of sales pipeline management, & steps to optimize pipeline efficiency.

Sales Pipeline Management

Marketing Automation Platform

A marketing automation platform is software that automates marketing actions. It helps manage tasks like email campaigns and lead nurturing.

Marketing Automation Platform

Affiliate Networks

Affiliate networks are platforms that act as intermediaries between publishers (affiliates) and merchant affiliate programs.

Affiliate Networks

Market Intelligence

Market intelligence is the process of collecting and analyzing data about your target market, competitors, and industry to guide business strategy.

Market Intelligence

Sales Forecast

Learn about sales forecast, including key elements of sales forecasting, methods for accurate sales projections, sales forecasting vs. sales goals.

Sales Forecast

Business-to-Business (B2B)

Learn about B2B, including what is it, its key elements, the benefits of B2B partnerships, the differences between B2B and B2C, and strategies for effective marketing.

Business-to-Business (B2B)

Opportunity Management

Opportunity management is the process of tracking potential sales from first contact to a closed deal, helping teams prioritize and win more.

Opportunity Management

Social Proof

Learn about social proof, including harnessing social proof effectively, types of social proof in marketing, & social proof vs. traditional advertising.

Social Proof

Sales Intelligence

Learn about sales intelligence, including key benefits of sales intelligence, harnessing data for sales success, & sales intelligence tools comparison.

Sales Intelligence

User Interface

Learn about user interface, including designing an effective user interface, key elements of user interface, & user interface vs. user experience.

User Interface