Rollback Procedures

Application Performance Management (APM) monitors and manages an application's performance, availability, and the experience of its end-users.

Learn about B2B intent data, including how B2B intent data enhances sales strategies, sources of B2B intent data, leveraging B2B intent data for competitiveness.

White labeling is when a company puts its own branding on a product or service that was actually produced by a different company.

Technographics is data that outlines a company’s technology stack, helping B2B teams identify prospects based on the software and hardware they use.

A sales coach is a mentor who trains and guides sales reps to enhance their skills, boost performance, and ultimately close more deals effectively.

Account-Based Selling is a B2B strategy where sales and marketing treat high-value accounts as markets of one, using personalized outreach.

Sales enablement content refers to the materials and tools that empower your sales team to engage prospects and close deals more efficiently.

Sales automation uses software to streamline and automate repetitive, manual sales tasks, freeing up reps to focus on selling.

Learn about B2B sales, including key strategies for B2B success, types of B2B sales models, & B2B vs. B2C sales: understanding the differences.

CRM enrichment is the process of adding third-party data to your existing customer profiles to make them more complete and accurate.

Outbound lead generation means proactively reaching out to potential customers who haven't yet expressed interest to introduce them to your brand.

Sales and marketing analytics involves measuring and analyzing performance data to maximize effectiveness and optimize return on investment (ROI).

Firmographics are descriptive attributes of organizations, used to segment companies by characteristics like industry, size, and location.

Shipping solutions are services or software that streamline the logistics of getting products to customers, from label printing to final delivery.

Sales objections are reasons or concerns raised by a potential customer as to why they are hesitant or unwilling to make a purchase.

Ramp-up time is the period a new hire takes to get fully up to speed and become a productive member of your go-to-market team.

Buying criteria are the specific requirements and standards a customer uses to evaluate products or services before making a decision.

Learn about bottom of the funnel, including maximizing conversions at the funnel's end, & strategies for nurturing bottom-funnel leads.

A sales call is a real-time conversation between a salesperson and a prospect, aiming to persuade them to purchase a product or service.

A messaging strategy defines what your brand says, how it says it, and where it says it to connect effectively with your target audience.

Webhooks are automated messages sent by an app when a specific event occurs. They push real-time data to another app's unique URL.

Learn about buyer intent, including understanding buyer intent signals, strategies to capture buyer intent, & buyer intent vs. customer interest.

Logo retention is a key B2B metric that measures a company's ability to retain its customers, or 'logos,' over a specific period.

Pipeline coverage is a key sales metric. It's the ratio of your total open pipeline value to your sales quota for a specific period.

Enrichment is the process of adding third-party data to your existing customer profiles to get a more complete picture of your leads.

Audience targeting is the process of segmenting consumers into specific groups to deliver more personalized and relevant marketing messages.

Learn about business continuity, including understanding key components, steps to ensure continuity, common challenges, & best practices.

An AI sales script generator is a tool that uses artificial intelligence to create personalized sales scripts for any outreach scenario.

Video selling uses personalized video messages to engage prospects, build rapport, and guide them through the sales funnel to close more deals.

Dynamic pricing is a strategy where businesses set flexible prices for products or services based on current market demands and other factors.

Sales metrics are quantifiable data points that track and measure a sales team's performance against specific goals and objectives.

A Sales Development Representative (SDR) is a sales specialist who finds and qualifies new leads, building a pipeline for the sales team.

Marketo is a marketing automation platform used by B2B marketers to manage lead generation, nurturing, email marketing, and analytics.

Sales enablement provides sales teams with the necessary tools, content, and information to help them sell more effectively and efficiently.

Cross-selling is a sales tactic of encouraging customers to purchase products or services that are related to what they're already buying.

Channel partners are third-party firms that help market and sell a company's products or services, acting as an indirect sales force.

A persona map visually outlines a target customer, detailing their goals, behaviors, and pain points to help your team build genuine empathy.

Lookalike audiences are groups of potential customers who share similar characteristics and behaviors with your existing, high-value customers.

Account-Based Sales Development (ABSD) is a focused strategy where SDRs target key stakeholders within specific, high-value accounts.

Event marketing is a strategy where brands engage directly with target audiences through live events like trade shows, conferences, or webinars.

A lead generation funnel is a systematic process that guides potential customers from initial awareness of your brand to becoming qualified leads.

An Account Development Representative (ADR) identifies and qualifies new business opportunities, creating a pipeline for account executives.

Revenue forecasting is the process of estimating a company's future revenue, using historical data and market trends to guide strategic planning.

Personalization in sales means tailoring outreach to a prospect's specific needs, interests, and context to make communication more relevant.

Learn about B2C2B, including how B2C2B transforms sales, key strategies for B2C2B success, & differences between B2C2B and B2B2C.

End of Day (EOD) refers to the close of business hours. It's a common deadline for tasks and reports to be completed before the workday ends.

Buying intent is the collection of online cues and behaviors that signal a prospect is actively researching and moving toward a purchase decision.

Mid-market companies are businesses larger than small businesses but smaller than large enterprises, often defined by revenue or employee size.

Programmatic display campaigns use automation to buy and sell digital ad space in real-time, targeting specific audiences across the web.

Single Sign-On (SSO) is an authentication method allowing users to access multiple applications with one set of login credentials.

A Call for Proposal (CFP) is a document that solicits proposals, often through a bidding process, for a specific project or service.

“End of Quarter” (EOQ) refers to the final weeks of a business quarter when sales teams rush to meet quotas, often leading to a flurry of deals.

User interaction is any action a user takes within a digital interface, like clicking a button, scrolling a page, or filling out a form.

A Marketing Qualified Opportunity (MQO) is a lead vetted by marketing as a genuine sales opportunity, ready for direct sales follow-up.

Enterprise Resource Planning (ERP) is a system of integrated software that businesses use to manage and automate their core day-to-day processes.

Mobile compatibility ensures your site or app works flawlessly on mobile devices, like smartphones and tablets, for a seamless user experience.

A custom API integration is a bespoke connection between software, enabling them to communicate and share data to meet unique business requirements.

The marketing mix is the set of marketing tools a company uses to sell products, defined by the 4Ps: Product, Price, Place, and Promotion.

Objection handling is the process of responding to a prospect's concerns or hesitations about a product or service to move a deal forward.

Learn about B2B data platform, including key benefits of B2B data platforms, choosing the right B2B data platform, challenges in implementing B2B data platforms.

Data appending is the process of adding new data fields to your existing database records to enrich and complete your information.

Load testing is a type of performance testing that determines how a system behaves under both normal and anticipated peak load conditions.

A Representational State Transfer (REST) API is a web service that uses a simple, stateless architecture for systems to communicate online.

Affiliate marketing is a performance-based model where affiliates earn a commission for promoting another company’s products or services.

Sales prospecting software automates the process of finding, contacting, and tracking potential customers to help sales teams build their pipeline.

A go-to-market (GTM) strategy is an action plan that outlines how a company will reach target customers and achieve a competitive advantage.

A canary release is a deployment strategy where new software is rolled out to a small user group first, minimizing risk before a full release.

Sales development is the process of identifying and qualifying potential customers to create a pipeline of sales-ready leads for closers.

Cross-Site Scripting (XSS) is a web security vulnerability that allows attackers to inject malicious scripts into trusted websites.

Cold emailing is sending unsolicited emails to potential customers you haven't contacted before, aiming to start a business conversation.

Lead enrichment adds third-party data to your raw lead lists, creating fuller prospect profiles for more effective and personalized outreach.

Lead nurturing is the process of developing and reinforcing relationships with buyers at every stage of the sales funnel.

Chatbots are AI-powered programs that simulate human conversation. They interact with users via text or voice, typically for customer support.

A Single Page Application (SPA) is a web app that interacts with the user by dynamically rewriting the current page rather than loading new pages.

Serviceable Addressable Market (SAM) is the portion of the market your business can realistically serve with its current products and sales channels.

Workflow automation uses rule-based logic to run a sequence of tasks that would otherwise require manual human effort to complete.

A buying committee is a group of stakeholders within an organization who are jointly responsible for making major purchasing decisions.

Social proof is a psychological phenomenon where people assume the actions of others reflect correct behavior for a given situation.

A performance plan is a formal document outlining an employee's goals, expectations, and metrics for success over a specific period.

Progressive Web Apps (PWAs) are websites that look and feel like native mobile apps, offering features like offline access and push notifications.

Digital advertising is the practice of delivering promotional content to users through various online and digital channels like social media or search engines.

Consumer Relationship Management (CRM) is a strategy for managing all of a company's relationships and interactions with its customers.

A consumer is an individual or entity that buys products or services for personal use, not for resale. They are the final user in a supply chain.

NoSQL ("Not only SQL") databases offer a flexible alternative to relational models, excelling at managing large and unstructured data sets.

Learn about behavioral analytics, including implementing behavioral analytics successfully, & key metrics in behavioral analytics.

Trigger marketing uses customer actions or events to automatically send highly relevant, personalized messages at the perfect moment.

Sales enablement technology refers to software and tools that equip sales teams with the resources they need to close more deals efficiently.

An Operational CRM is a system that automates and improves customer-facing business processes like sales, marketing, and customer service.

Account-Based Sales (ABS) is a focused B2B strategy where sales and marketing teams treat high-value accounts as individual markets of one.

SEO, or Search Engine Optimization, is increasing the quantity and quality of traffic to your website through organic search results.

An elevator pitch is a short, memorable summary of what you do, designed to be delivered in the time it takes to ride an elevator.

Product recommendations are a marketing strategy that uses customer data to suggest relevant products, boosting sales and customer engagement.

A Simple Object Access Protocol (SOAP) API is a web service that uses XML to exchange structured information between different applications.

Direct sales involves selling products directly to consumers in a non-retail setting, such as at home, online, or person-to-person.

Data enrichment is the process of enhancing raw data by adding missing information from other sources, making it more complete and actionable.

A sales demo is a presentation where a sales rep shows a prospect how a product or service works and solves their specific problems.

Learn about B2B intent data providers, including evaluating intent data quality, leveraging intent data for growth, & B2B intent data: key providers comparison.

A sales intelligence platform is software that provides sales teams with data and insights about prospects to help them sell more effectively.

Customer relationship marketing is a strategy for building lasting connections with customers to foster long-term loyalty and engagement.

The awareness stage is the first step in the buyer's journey, where a potential customer realizes they have a problem or an opportunity to explore.