A customer used my link but I don’t see them on my Rewardful portal / they didn’t receive 3,000 credits. What’s going on here?

In order for customers to get attributed to you for rev-share and receive 3,000 credits, they must:

  1. Visit clay.com using your unique referral link from Rewardful
  2. Not clear the mandatory cookies used to tag you as the referrer
  3. Use the same browser from visit to signup
  4. Become a paying customer

If all of the above conditions were met but you are still missing attribution, please fill out this form: https://clayhq.typeform.com/to/pV2u1kxs#intercom_id=xxxxx

You will need to prepare:

  • The referred customers email associated with Clay
  • new signup workspace #
  • referrer name
  • Your unique referral code from Rewardful
  • A screenshot of your conversation with the customer confirming their intention to be referred by you

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