A customer used my link but I don’t see them on my Rewardful portal / they didn’t receive 3,000 credits. What’s going on here?
In order for customers to get attributed to you for rev-share and receive 3,000 credits, they must:
- Visit clay.com using your unique referral link from Rewardful
- Not clear the mandatory cookies used to tag you as the referrer
- Use the same browser from visit to signup
- Become a paying customer
If all of the above conditions were met but you are still missing attribution, please fill out this form: https://clayhq.typeform.com/to/pV2u1kxs#intercom_id=xxxxx
You will need to prepare:
- The referred customers email associated with Clay
- new signup workspace #
- referrer name
- Your unique referral code from Rewardful
- A screenshot of your conversation with the customer confirming their intention to be referred by you
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