Do credits roll over?
If you are on a monthly plan, unused credits will roll over and accumulate in your account. The maximum accumulation is capped at 2× your plan’s monthly credit limit.
For example, if your plan includes 50,000 credits per month, your maximum balance would be 100,000.
• If you cancel or downgrade, you can use any excess credits until your current billing cycle ends. After the billing cycle ends, your balance will be reduced to the credit rollover limit of your new plan.
• If you are on an annual plan, you are eligible for a 15% credit rollover of unused credits, provided you renew on the same or a higher-tier plan.
Note: Your rollover and renewal happen on the same day and at the same time you originally subscribed (this timestamp is now shown in your billing details). Processing may take a few hours after that timestamp, so there can be a delay before you see credits updated.
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